Sterling Grove Golf + Country Club, a new Nicklaus Design Semi-Private Club in Surprise, AZ, is excited to announce the exceptional career opportunity of Director of Rooms. Sterling Grove offers eight stay and play cottages for potential future members, providing an opportunity to experience the community and Club lifestyle and be a member during their getaway. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to this Troon managed Club and its members.

Sterling Grove is a 2,200 home staff-gated community being developed by Toll Brothers, the nation's leading builder of luxury homes.

General Purpose:

Manages all aspects of lodging including its activities and the relationships between the Club, Troon, Toll Brothers, and/ or the Board of Directors, members, guests and associates.

Essential Duties:

• Administers lodging policies and procedures established by the General Manager and/or Ownership group.
• Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development of the Club's long-range and annual (business) plans.
• Works with Troon Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.
• Provides advice and recommendations to the General Manager and ownership about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Oversees the care and maintenance of all the Club's physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services.
• Establishes and monitors compliance with Troon Procurement purchasing policies and procedures.
• Reports member infractions to the General Manager for necessary action.
• Serves as liaison between all management staff and Ownership group.
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
• Performs competitive analyses on Clubs and other businesses providing member alternatives through personal observations and historical reports.

• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.

• Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.

• Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club.

• Regular and reliable attendance.

Education/ Experience:
Associate’s Degree; or four to six years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:
Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Environment/ Noise:
Occasionally works in outdoor weather conditions. Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.