Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Director, Operations Business Controls at one of the following locations: San Antonio, Texas; Tysons, Virginia; Omaha, Nebraska; Papillion, Nebraska or Eugene, Oregon. The primary purpose of this job is to support adherence to regulatory, audit, and quality requirements of the Operations business units within defined business goals. This position will be supporting the business "First line of Defense". This position will manage the essential controls functions in key areas including member service contact centers, loan and deposit servicing and collections.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Ensure the department conforms to internal policy and procedure and regulations including Federal and State as well as National Credit Union Administration and Consumer Financial Protection Bureau requirements.
• Coordinate with business areas and Three Lines of Defense with identifying issues, developing action plans, and executing action plans from issues that surface within internal or external audits.
• Serve as primary point of contact to respond to audits from internal or external auditors. Facilitate action plan development related to those audits.
• Provide system and operations recommendations related to business controls to promote continuous improvement of audit and compliance posture within Operations organization.
• Collaborate with Compliance and other departments within the credit union to meet strategic goals.
• Oversee accuracy of Operations-related policies and procedures and establish change management processes to keep policies and procedures current.
• Monitor quality of business areas through vendors, quality assurance routines and control reporting to identify risk trends and opportunities.
• Provide testing coordination support and maintain updates for Business Continuity activities.
• Maintain expert knowledge of financial services industry including member service, loan and deposit products, digital services and collections, and recommends changes to benefit the credit union, members and staff.
• Train and mentor existing and new employees/contractors on quality controls and developing a quality driven culture. Actively engage in continual departmental process improvement.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Business or a related field is required.
• Advance Degree or equivalent is preferred. Minimum of twelve (12) years of progressively responsible experience in financial services is required.
• Minimum of five (5) years of direct management experience is required.

Supervisory Responsibility

This position will directly supervise employees

Licenses and Certifications

Certifications in project management, risk management, and auditing are helpful.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Travel to various worksites is required

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

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