There is a reason Imperial Supplies has continued to grow over the last 64 years, and the answer is simple; we put “People First”. We pride ourselves on our high-performing, collaborative culture while maintaining strong relationships with our customers. We are searching for a Director of Customer service to motivate and lead our Customer Service team.

Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

• Build strategic vision for Customer Service ensuring organizational structure, goals and objectives align to growth plans. Partner with leaders cross-functionally to ensure strategy, initiatives, and phased design structure are consistent with business plans.
• Understand overall business priorities within the company in addition to partnering with business leaders to set objectives, prioritize initiatives, gain alignment, and set and monitor metrics to report out monthly.
• Direct and manage a team, guiding against strategic vision while driving efficient tactical performance. Provide hiring, promotion, and disciplinary recommendations, as well as performance evaluation and feedback for direct reports.
• Knowledge of Continuous Improvement processes and skills (including Lean Thinking), and when problems are recognized, understand the process to work through them.
• Oversee and coordinate cross-functionally the resolution of complex issues and concerns. Escalation of critical issues to executive leadership.
• Direct workflow strategy based on corporate priorities. Ability to work cross-functionally to manage through resource constraints both short and long term.
• Partner with HR to execute against organizational strategy and build future leaders, leveraging resources such as IDPs, Performance Calibration and Management along with Succession Planning.
• Establish annual expense budgets. Responsible for monitoring variances and reporting trends.
• Maintain knowledge of industry developments and apply best practices to drive improvement.

• Competitive salary
• Hybrid / Remote schedule
• Monday – Friday work schedule
• Immediate medical, dental, vision; 12 hours of PTO for every full month worked (up to 144 hours a year!), 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!