Job description
Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical's in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.
We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.
We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a diverse team of high performing individuals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.
Role overview:
Journey Clinical is looking for someone to own our membership activation and engagement to drive growth post-sales. Using education, community, marketing and other levers, you will be responsible for designing and executing rapid experiments, measuring the success and creating learning loops to activate the community of therapists and patients alike. You’ll collaborate with operations, product, and marketing to scale successful experiments. You’ll be joining a lean team with a flat structure and report directly to the Co-Founder/COO.
Here’s what you’ll do day-to-day:
- Drive growth on therapist activation KPI (directly impacting therapist retention KPI)
- Run rapid experiments to activate member therapists on the platform to refer their own patients to our medical team for consultations using education, community or other net new patients levers
- Identify insights based on data, determine experiments to run based on the data to drive growth, execute on the experiment using tools and measure resultsCreate learning loops and iterate fast to focus on what’s working
- Operationalize successful experiments working cross-functionally with operations, marketing and product
- Build a small team including a community manager and grow the team as the business grows
Here’s what we’re looking for:
- 6-8+ years of experience in roles focused on solving problems to unlock/increase growth ideally in a VC-backed early stage marketplace business driving the 2nd sale
- Self-starter & problem solver thriving in a fast paced environment
- Empathy for the clients (therapists and patients) to understand their needs
- Strong verbal and writing communication skills
- Stellar IC /"doer" with some management experience (e.g. led a small team)
- 3 key qualities to drive rapid experiments (i) Scientist who is able to analyze data for insights rapidly (ii) Creative & Intuitive who can design innovative experiments with little guidance (iii) Operational who can execute and drive experiments, make decisions fast and be flexible to pivot easily with tech-stack (e.g Zapier, Helpscout, Stripe etc.)
- Preferred experience in health tech with an understanding of the regulatory landscape
- Preferred experience working directly with co-founders
- Preferred experience in top tier management consulting
What to expect - we aim to a lign growth with high level of care for our clients
- You are the subject matter of your function and you own it end-to-end
- The scope of your responsibilities will evolve as you grow and shape the role
- At this stage, we are all ICs with a high level of autonomy
- We operate in a fast pace of change day-to-day with shifting priorities
- Cross-functional collaboration with the leadership team is focused on speed and execution while having fun
- You will have a chance to design your own rhythm while meeting company goals (we encourage taking time off and going on vacation!)
- You will be asked to problem solve and come up with lean solutions
- Our work is meaningful and we see the direct impact of our contributions immediately
- You will have opportunity to grow, both personally and professionally through 360 feedback
- We favor direct communication style and love to laugh
- Together, we will invest in building trust and a thriving company!
What we offer:
- Competitive salary and equity
- Full medical/dental/vision coverage
- Unlimited PTO (all employees are strongly encouraged to take at least 18 days off per year; most of us take 25+ including mental health days and moon days)
- Flexible working hours
- Remote role with opportunities to collaborate in-person in our unique NYC HQ with outdoor terrace and views of downtown
- Rapid career growth and the opportunity to build under you overtime
- Pioneer a new industry with a new health tech business model (i.e."Innovation on innovation") with direct access to industry leading experts
- Have a net positive impact on people's mental health and overall well being with new mental health treatments including psychedelic-assisted psychotherapy
We recognize healthcare is a universal concern and tackling the mental health crisis will require team members with different strengths from all walks of life. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
If you feel discouraged by the job description because your skills don’t exactly match please apply anyway. We likely missed something and are open to expanding our understanding of the role.
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