Director of Back of House Operations:

As the Director of Back of House Operations at Chick-fil-A The Fountains of Miramar, you will be managing our most valuable asset, our people! As a leader on the team, you will have the privilege to enrich and invest in hundreds of lives in Miramar, FL. Our mission is to create a caring refuge in Miramar, FL where we can make others feel uniquely valued. You will be responsible for assembling the right team to deliver this mission in the Kitchen. You will also support the executive team to ensure each team member feels cared for and supported, thus leading to a thriving, healthy culture! This is an operational working opportunity with 80-90% of work in-store and 10-20% offsite. Hours of availability would be Monday-Saturday, with 45-50 hours worked per week, and one day off in addition to being off on Sunday.

Pay: $70,000- $80,000

You will do this by:

• Creating a positive and remarkable team member experience
• Helping give the team momentum towards a path for advancement
• Help the Directors evaluate team member performance and advocate for pay raises
• Implementing our team member value proposition to help our team thrive
• Fostering a caring work environment
• Developing and coaching a team that will deliver a consistent experience to our guests
• Having a "startup mentality" as it relates to throughput, productivity, and ingenuity
• Creating specificity around kitchen operations and holding the team accountable to those specifics in all aspects of the operation
• Facilitating a clean and safe environment, while serving great food to our guests

Responsibilities include:

• 
  Partnering with the leadership team to own the success or failure of a team member or leader’s first 90 days of employment
• Schedule 30, 60 and 90 day feedback sessions with New Hires - include the Training Manager in the meetings
• Overseeing the execution of performance reviews
• Creating a development pipeline
• Controlling general expenses within scope of work
• Helping us create a high performing organization
• Be responsible for our “Winning Hearts Everyday” strategy
• Overseeing kitchen scheduling & labor usage.
• Controlling food safety, food costs, throughput, and quality.
• Ensure Safe Daily Critical is completed
• Find immediate solutions for gaps that are discovered
• Daily communication on Crew to report all checklists and systems
• Ensure all machines are following their maintenance and cleaning schedules
• Maintain a culture of Food Safety at all times.

Your first 90 days will look like this:

• Week 1: Bread chicken (it’s kinda important to know around here) and learn other kitchen operations for the week
• Week 2: Deliver fast & accurate service in the Drive-Thru and learn other important front of house operations
• Week 3: You get the keys to the store in order to learn and perform 3 openings and 2 closings with a supervisor
• Week 4: Create timelines related to goals and responsibilities with the Operator
• Month 2: Start creating systems and processes to execute goals related to established timelines. 10-20% of time spent in administrative tasks such as interviewing, hiring, onboarding, coaching, and administering evaluations. 80-90% of time spent in operations is to be knowledgeable about performance/progress of direct reports, learning desired/required for direct reports, and stay aware of business needs.
• Month 3 & continued time: Review execution to benchmark against predetermined goals and timelines

Compensation & Benefits:

• $25/hr for 45-50 hours of work
• 1% commission on delivery catering orders.
• 401K contributions match up to 4% salary after 1 year
• Monthly fitness reimbursement up to $25
• Free food, one meal available per day of work
• 50% off personal catering orders
• Start immediately accruing 2 weeks paid time off
• Paid Holidays
• Partial phone bill reimbursement of $25/month
• Health, dental, and vision plans with an additional $400 monthly contribution towards the health plan of your choice after a 60 day wait period.
• Sundays off.
• Yearly 2 tickets to your choice of a regular season Miami Heat or a Miami Dolphins game after 6 months on employment.

REQUIREMENTS

• Proven leadership experience - have led and developed teams in kitchen settings
• ServSafe Certified
• Experience managing food costs
• High integrity and character, Optimistic in adversity
• Must be able to maintain the highest level of confidentiality and handle sensitive information and materials concerning the organization
• Excellent written communication skills, Bi-lingual preferred but not needed
• Chick-fil-A experience is a plus, but not required

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.