Director of New Store Operations

Full Time
Philadelphia, PA
Posted
Job description
Insomnia Cookies is on a journey to become the most imaginative, late-night, sweet indulgence brand in the world and as we grow our community of Insomniacs, we are seeking to add a skilled Director of New Store Operations to spearhead the further national and international expansion of our beloved brand by opening new stores, as well as renovating and refreshing existing stores on time, under budget, and in a manner that is consistent with our customer experience and brand standards.
The based two days a week our of our Philadelphia office, the Director of NSOs will provide strategic leadership and will be the liaison between all functions of our business including real estate, IT, Talent Acquisition, Legal, Marketing, and Ops Support.

Sweet Position Perks:
  • A competitive base salary plus commissions and annual bonus compensation package
  • Cookie Jar internal stock earnings
  • LTIP bonus enrollment
  • Excellent comprehensive benefits coverage that includes medical, dental, vision, prescription plans and pet insurance
  • Hybrid work schedule (3 days remote/2 days in the office)
  • 401K with contribution match
  • 3 weeks paid vacation plus 2 Insomnia Cookies personal wellness days
  • Company cell phone and laptop
  • The ability to lead the NSO function for an established national brand with a loyal fanbase!


Position responsibilities:

  • Spearhead the full lifecycle of our new store opening process (critical path).
  • Lead communications between all stakeholders in the new store and renovation process (real estate, construction, marketing, people, supply chain, finance, legal, and operations.)
  • Coach and lead a team of new store openers across the organization.
  • Manage Grand Opening timelines for all new stores and renovations of existing stores.
  • Conduct frequent touch base support calls with store leadership up to Grand Opening, to review timelines and TO DO’s.
  • Ensure all Field leadership team members are fully trained per established timelines.
  • Frequent communication with Talent Acquisition dept on all salaried and hourly staffing support needs.
  • New store onboarding and kick off meeting content and support.
  • New store Orientation review and support.
  • New field leadership training on new store processes, timelines, and operations.
  • Post Grand Opening Support for High Volume or Complicated stores and facilitate a healthy transition of leadership over to the Regional DM.
  • Review / update new store materials.
  • Provide weekly reporting on all new store timelines, ensuring that new stores have the right products and all of the necessary equipment and supplies.

Desired skills & experience:

  • A minimum 6 years of retail, restaurant, hospitality operations management experience.
  • At least 3 years of experience leading a new store (restaurant, retail unit, or otherwise) opening team, in a high-growth company.
  • Proven financial, business and talent planning.
  • Ability to utilize new techniques, ideas and problem-solving skills; incredibly strong judgement to apply across a multitude of challenges.
  • Ambitious and driven – willing to do whatever it takes.
  • Excellent organizational, listening, communication and follow-up skills - on the ready to interact & influence across a diverse community.
  • Entrepreneurial spirit in a fast-paced organization.
  • Ability to travel domestically up to 50% throughout the year.
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 19 years and so. many. cookies. later, this innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 225 stores nationally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

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