Who We Are:

Communal is a creative-minded cafe & shop with multiple locations based in Southern California. With an emphasis on caring for the local community, Communal offers a full craft coffee and drink menu, seasonal food offerings, creatively-designed spaces, fresh flowers and curated goods.

We strive for excellence in everything we do. It’s a privilege to serve a well made cup of coffee, curate a collection of goods, or create a bouquet that will brighten someone’s day. We are creative-minded people who seek what’s current and innovative. We believe this creative lens forms an inspiring space that ultimately empowers our customers to pursue their own creative ideas.

We want every interaction with our customers to be kind, genuine, and inclusive. Creating experiences of connection is at the core of what we do. We practice hospitality to make people feel welcome. Together, we form a community that cares.

The Opportunity:

We’re looking for a Director of Operations to successfully run the operations of all Communal locations. You’ll collaborate with the Management team to define and execute the business strategy and financial targets. You’ll help create a values-driven team environment that brings the best in your team. Most importantly, you’ll ensure that our team goes above and beyond to make every customer feel welcome and included.

Job Details

• Full time, exempt position.
• Days of week worked and hours will vary based on need.
• Travel between locations required weekly

Skills

• 3+ years experience in retail / restaurant management - multi location & operational experience required
• Bachelors Degree preferred
• Excellent customer service skills
• Ability to problem solve and trouble shoot effectively
• Ability to coordinate teams and work on projects together
• Excellent team and culture building skills
• Excellent training skills
• Ability to set own schedule and use hours effectively to cover job responsibilities and meet deadlines
• Excellent written and communications skills
• Experience with implementing right practices and systems across a business
• Experience with implementing inventory and labor tracking across a business
• Experience with managing financial goals and forecasting
• Detail oriented, organised and multi-tasking skills
• Excellent professional judgement and adherence to company policies
• Flexible and able to maintain and model calm demeanour and positive attitude under pressure and deadlines

Essential Functions

• Manages safety and compliance policies are being followed at all locations
• Works with staff to ensure policies in handbook are understood and followed
• Ensures existing practices and systems are being followed efficiently. Creates and implements new systems as needed
• Supervises location staffing and human resources tasks with managers and leads
• Work with owner on budgeting and forecasting for individual locations and overall
• Work with owner and managers on setting and hitting both growth targets
• Long term planning and goal setting with both owner and managers
• Work with owner and leadership in setting customer experience expectations
• Oversee customer service standards are being met at each location
• Provide support and care for direct reports and ensure they are doing the same with employees in their care
• Oversee location cleanliness and adherence to health department standards
• Oversee location ordering and waste management with managers and leads
• Work with owner on management staffing and human resource tasks
• Ensure that equipment is maintained and replaced as needed
• Assist owner and management in implementing new systems / technologies as needed

• This description is an overview of the nature and level of work that will be performed in this positions. It is not intended to include all duties and responsibilities. The positions responsibilities will change according to the needs of the company.

Communal is an equal opportunity employer. All aspects of employment including the decision to hire, promote and discharge will be based on competence, performance and business needs. We not not discriminate based on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

Salary BOE. Health Benefits after 60 days, Simple IRA after 1 year, 40 hours PTO, 40 hours Sick Time, mileage, computer & phone allowance.

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