OVG Facilities- Jackson Convention Complex

The Jackson Convention Complex is situated in the center of Mississippi’s capital city and the heart of Southern hospitality. The Complex boasts 330,000 square-foot of space that includes 60,000 square feet of exhibit space, 25 meeting rooms, a 382-seat theater, and the 25,000 square-foot Grand Ballroom.

OVG Facilities, a division of the Oak View Group, is a full-service venue management and event programming company that operates and books arenas, theaters, convention centers, and amphitheaters throughout the U.S. delivering customized management plans for each of their venues. OVG Facilities specializes in event programming, booking services, and creating unique experiences that focus on providing premium content to enhance the guest’s experience.

Summary

The Director of Operations will, direct and coordinate personnel, subcontractors and daily activities involved in the successful execution of events by performing the following duties personally or through subordinate supervisors.

Responsibilities of this Position

• Direct, supervise and schedule all aspects of operations including operations/conversion crew, engineering, IT, AV, housekeeping, and ADA compliance to assure facility readiness and smooth operation of events.
• Develop operating procedures that conform to facility standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client and building.
• Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Attend department head meetings and weekly staff meetings. Develop and maintain a harmonious working relationship with all other departments.
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility. Authorize the requisition of equipment and supplies within budget guidelines.
• Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed. Develop program to train all employees on fire/life safety and emergency procedures.
• Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
• Assist in the preparation and negotiation of service agreements for housekeeping services, and other operations agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy.
• Plan, budget, and schedule facility's modifications including cost estimates, bid sheets, layouts and contracts for construction and conversions.
• Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
• Develop and implement maintenance schedules, emergency procedures, and safety and risk management policies.
• Ensure facility's fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Other duties as assigned.

• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Possess skills and experience in contract negotiations, business law, budget preparation, labor relations, union contracts, purchasing procedures and supervising/training personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Read and comprehend blueprints, drawings, and other related materials.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.
• Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, scrubbing machines or other light power-driven equipment.
• Operate a personal computer using Windows and Microsoft Office software.
• Operate standard office equipment including copier and fax machine.
• Follow oral and written instructions and communicate effectively with other in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.
• Minimum of four (4) years of full-time work-related experience in the public assembly industry (stadiums, arenas, and/or or convention centers).
• Eight (4) to ten (6) years related experience and/or training or in the public assembly industry in a supervisory or management position, or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.
• The employee must occasionally lift and/or move up to 50 pounds.
• This position requires minimal stooping and lifting, but substantial walking. Must be able to stand or sit for long periods of time.

We are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, OVG requires vaccinations of all employees, sub-contractors, and vendors.

EEO Statement

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.