Welcome to The Jane Pauley Community Health Center! We are seeking a professional to join our Quality Team!

Our competitive employment offerings include:

Have Balance: Investing in YOU

• Office hours M-F, 8 a.m.-5 p.m.
• Medical, vision, and dental plans
• Generous vacation time
• 401K plan and match at 6%
• Paid life insurance plans
• Work anniversary recognition

Be Supported: A Team-Based Approach

• A support structure to care for diverse patient populations
• Opportunities to grow your skills, while improving our organization
• Direct access to and communication with executive leadership

Change Lives: Caring for Our Communities

• Federal and grant funding to help those who need it most
• Key partnerships with major health systems and local groups
• Commitment to diversity, equity, and inclusion in meeting needs of our patients and employees

Job Summary: Director of Quality and Population Health

Under direction of the Chief Medical Officer and in close partnership with executive, site leaders, and others, the Director of Quality and Population Health (the Director) provides the leadership necessary to assure that Jane Pauley Community Health Center (JPCHC)

• is creating and sustaining a high-quality, safe, clinical care enterprise,
• is progressing toward sustained upper quarter performance of the clinical quality measures to which they are held accountable (Uniform Data System (UDS) Clinical Quality Measures and Healthcare Effectiveness Data and Information Set (HEDIS) as examples),
• is maximizing JPCHC’s performance in value-based payment relationships, and
• is positioned to progressively improve its impact on the Social Determinants/Drivers of Health which influence the outcomes of JPCHC clients.

The Director demonstrates behaviors consistent with professional standards of practice, care, and the mission, values, and goals of JPCHC.

Essential Duties and Responsibilities: Essential Duties include, but are not limited to the following:

• Devises and implements the Quality Improvement Plan in accordance with JPCHC’s Mission and goals, state and federal laws and regulations, Health Resources and Services Administration (HRSA) compliance and accreditation standards.
• Facilitates and leads the Quality Improvement/Quality Assurance (QI/QA) committee.
• Leadership and direction of members of the Quality Department
• Oversees JPCHC’s QI/QA programs and policies.
• Supports development of standardized clinical workflows to assure a reliably high level of efficient clinical care across the entire JPCHC enterprise.
• Identifies and advises organizational leadership on staffing needs to achieve the position’s goals.
• Identifies and helps to eliminate unbeneficial variations in clinical practice.
• Directs processes to establish a culture of event detection, reporting, analysis, resolution, improvement, and learning.
• Is a student of continuous improvement and high reliability concepts and works to strengthen organizational capacity and impact with these skills.
• Participates and assists with committees, meetings, and team projects related to HRSA policy, Patient Centered Medical Home (PCMH), clinical protocols, and other relevant processes.
• Supporting Grant Management: Provides input on and assumes appropriate levels of responsibility for compliance and achievement of grant expectations related to this scope of work.
• Serves as a visible, influential, leader and instructor of JPCHC team members:

• Participates in improving and developing training modules for onboarding and in-services
• Assists in identifying learning needs of team members related to concepts of quality and safety in healthcare, high reliability practices, effective team work etc. Participates in developing and implementing programs to meet these needs.
• Aids with the development of JPCHC policies and procedures.

Education and Experience

• Masters level public health, nursing, or pharmacy training. (i.e. MPH, MSN, DNP, PharmD).
• Certified Professional in Healthcare Quality (CPHQ) preferred.
• Minimum of five (5) years’ experience as a supervisor and leader in an ambulatory care setting; primary care preferred.
• Experience and familiarity with Federally Qualified Health Center model of care.
• Experience within and knowledge of the Patient-Centered Medical Home initiative preferred
• Knowledge of concepts of disease management, population health management.
• Skilled in healthcare population-level data analysis.
• Knowledge of pay-for-performance and value-based payment programs. Demonstrated success with leading their achievement preferred.
• Experience with project management, Six Sigma, lean, or other improvement methodology. Formal certification in lean or six-sigma preferred.
• Possessing personal attributes of being highly organized, attending to detail, strong follow-up skills, taking initiative, persuasive, and mission-focused with well-developed oral and written communication skills.
• Demonstrates sound judgment, decision-making and problem-solving skills.
• Exhibits professionalism and confidentiality with all aspects of information in accordance with practice, State and Federal regulations.
• Proficient computer skills including with Microsoft Office and electronic health records.
• Ability to travel up to 50% of the time to regional practice locations

Certificates, Licenses, Registrations

• American Heart Association Basic Life Support Provider certificate
• State licensure commensurate with education.

More about The Jane Pauley Community Health Center:

Join a rewarding place to make a difference.

Working at The Jane Pauley Community Health Center (JPCHC) is more than a job. It is a place to achieve work-life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana.

Our mission as a Federally Qualified Health Center (FQHC) is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. It is for this reason Indy’s own Emmy-winning TV news personality Jane Pauley lends her name to our organization. Today, we are experiencing exciting growth to which you can lend your talents!

Invest your skills in changing lives and let us invest in you! Thank you for considering being part of our passionate team.