Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Director of Urgent Care Services opening with BetterMed today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

BetterMed, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Director of Urgent Care Services for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Plans, directs, organizes and takes ownership of the daily operations and growth of all clinics in a defined market. Demonstrates excellence in customer service and patient satisfaction. Ensures the market clinics are safe, efficient and achieves market goals. Leads by example.

DUTIES INCLUDE BUT NOT LIMITED TO:

• Supervises area managers and/or clinic managers. Oversees the orientation, training and cross training of leadership and staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followed.
• Participates in the development and leads the execution of area and clinic goals, objectives and key initiatives in support of HCA, PSG and Urgent Care Service Line goals and objectives. In collaboration with the controller, creates and presents Monthly Operating Reviews to Service Line Leadership. Clearly communicates goals and objectives to subordinate leaders and staff.
• Supervises leadership and staff in accordance with Healthy Work Environment standards. Prepares and inputs employee status changes in HRIS (Lawson). Follows company policy for employee timekeeping, attendance tracking and absence management.
• Participates in all ordinary functions of management including interviewing and selection of leaders and clinic staff, disciplinary actions and performance evaluations.
• Pursues opportunities for personal and professional growth. Provides Leadership Development opportunities for subordinate leaders. Identifies and mentors potential candidates for promotional opportunities.
• Addresses individual or team performance deficiencies. Handles patient and visitor issues and complaints. Provides feedback and follow-up training to employees. Recognizes good performance.
• Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement.
• Ensures that area and clinic leadership creates a work schedule for all clinic positions including APPs based on clinic needs. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards.
• May be required to work alternate shifts and may be required to float to other clinic locations. May be required to work in a leadership or staff position to fill open shifts. Is On Call for clinic operations 24/7 unless responsibility is assumed by others during periods of approved absence. Participates in weekend call rotation.
• Monitors patient flow at assigned clinics to ensure clinic is operating efficiently at all times. Works with all clinic staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Acts on information provided by Web Check-In and other technology as available.

EDUCATION:

• Bachelor’s degree or equivalent combination of education and/or experience required.
• Master’s degree preferred.

EXPERIENCE:

• 5+ years in a Medical Office setting required.
• 3+ years of experience in the supervision of staff required.

CERTIFICATION/LICENSE:

• BLS certification within 30 days of hire required.

• RN, LPN, MA, NCT, RT or other applicable clinical license preferred.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Director of Urgent Care Services opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.