Job description

LSG Sky Chefs, a part of LSG Group is the world’s leading provider of end-to-end on-board products and services.
Role Purpose Statement

• Actively support the development of and deliver the sales strategy for assigned (key) account customers
• Establish communication and other guidelines for LSG SC CSCs worldwide for the customers in his/her portfolio
• Ensure customer information is up to date and available to the entire LSG SC network

Main Accountabilities

• Be in charge / responsible for a full range of customer service related commercial activities for the assigned client portfolio. This includes; contract implementation, customer data management and reporting, price actions, margin improvement activities, customer performance & satisfaction monitoring, customer documentation, etc.
• Ensure customer and LSG SC requirements are met according to contractual obligations (incl. e.g. customer specifications and other standards resulting from the SLA, price updates and other commercial contractual elements) (including set up of project team and project plans)
• Ensure globally consistent service delivery for customers in portfolio across LSG SC network as contractually agreed
• Develop and prepare customer related (commercial) data and reports for usage by the KAM and provide material for/prepare customer presentations and meetings (hold presentations and meetings if required)
• Ensure customer data is reflected correctly and timely in all relevant LSG SC information management systems
• Support KAM during the customer performance evaluation process and in the development of performance improvement plans in charge of customer care reports
• Actively participates in tender processes by supporting the development of tender documents, customer communications and strategies, including supporting contract negotiations
• Complaint management: ongoing monitoring of quality and customer satisfaction, manage and/or develop action plans, escalate quality issues to the Global KAM
• Steer implementation of cycle changes across the LSG SC network
• Provide coordination and guidance to the local CS departments for menu and product presentations
• Ensure important tender menu presentations or other special presentations (incl. customer visits) is conducted for the customers in his/her portfolio worldwide are in line with the global strategic approach in regards to the specific customer

*

• Explore new business opportunities regarding the entire LSG Sky Chefs product and service portfolio in conjunction with Corporate Sales. Evaluate and improve existing sales and account management strategies in order to reach/maintain profitable market share and achieve revenue and profit objectives

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Ensure co-operation and alignment with regional LSG SC organizations

Plan, implement and control the cost and investment budget in the area of responsibility, initiate and steer corrective actions in case of deviations

Knowledge, Skills and Experience

• Experience in customer service management of global scope , including global quality management of advantage
• Experience in management/operation experience in in-flight catering preferred
• Results driven – successful record of performance; proven problem-solver
• Proven commercial aptitude with respect to profitability analysis, pricing strategy, price/service negotiations
• Proven ability of project management of advantage
• Strong interpersonal communication and negotiation skills, proven sales experience and “change agent” success, ability to build business relationships and interact with customers
• Analytical and conceptual abilities
• Presentation skills (incl. professional command of Excel, Word, Power Point)
• Proven leadership skills, can effectively direct efforts of those not in direct reporting chain
• Team based management skills, works effectively and collaboratively in a cross functional environment
• Excellent computer skills, including knowledge of Microsoft Office application

Required Experience

• Bachelor’s degree in business administration or related field
• In addition, minimum 5 years sales experience required

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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