Director, Shared Cloud Service Operations

Full Time
Waltham, MA 02451
Posted
Job description

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Responsible for CE Production and Validation cloud environments ensuring uptime, security, maintainability, recoverability, reliability, scalability, monitoring and performance; Incident management, drive RCA and propose and implement required modificationsto sustain system.

  • Responsible for governance policesand processes for managing Production and Validation cloud systems as required by design control process and aligned with DTI best practices Responsible for managing and provisioninginfrastructure resources and maintain. secure and optimize configurations of cloud networks and servers with the use of external partners like DTI and Project Hosts (and others). Need to manage infrastructure partnerships and contracts to meet business SLAs.

  • Responsible for securing cloud system and ensuring compliance to Fresenius ISO standards. Implement reliability and security proactive, preventative and reactive maintenance measures. Manage identity access controls using industry proven security bestpractices across cloud-based infrastructure systems

  • Responsible for Cloud Application monitoring, partner communications, and proactive management of cloud applications services for continuous availability to related regions and countries. Monitor for “normal” system conditions to ensure services available according to SLAs and proactive response methods for managing devices on the edge (gateway bi-directional delivery, health checks, etc).

  • Work closely with incidentmanager(s) with all infrastructure issues that require facilitation to a resolution to ensure timely resolution and closure

  • Provides DevOps best practice services throughout DSSfor development, test, pilots and production

  • Implement and maintain business continuity processes aligned to agreed SLA with region(s)

  • Control costs and budgets regarding cloud expenses

  • Manage contracts with partners and software licensing associated with cloud operations

  • Work with required teams to troubleshoot issues

  • Partners with the Cloud & Automation CoE to ensure cross team collaboration, establishment of a scalable governance model, and integration of defined policies, best practices, and standards for Cloud and Automation technologies. In addition, accountable for the compliance of all digital service and solution deployments to the defined architectures set at the Enterprise, System, and Application levels

  • Providing management, stakeholders, and customer with required Monthly/Weekly/Daily Reports

  • Hiring and training new staff

EXPERIENCE AND REQUIRED SKILLS:

  • Master’s degree in Computer Science, Computer Information Systems or engineering or technically related field. May consider an additional 5 years of experience in lieu of a degree. Certification in Microsoft Azure Administrator Associate & above is preferred.

  • Minimum 7+ years of experience working in Cloud based infrastructure (Azure) DevOps/SRE with a combination of DevOps and Site Reliability Engineering.

  • A minimum of 6 years’ experience as an international people manager integrated with outsource 3rd party partners operating in multiple countries and time zones.

  • Minimum of 3 years of experience implementing and running best practice Security, continuous documentation of system and processes, establish and manage system to meet SLAs with partners. Experience managing SaMD a plus.

  • Domain expertise with IT security

  • Thorough knowledge of managing Azure environment, DevOps, networks, cloud computing, SQL/Postgres databases, Docker, Kubernetes, and orchestration methods (Terraform, ansible, IaC). Working knowledge of Linux and Windows environments. Knowledge of working in other cloud providers a plus.

  • Working knowledge of data protection (BAA/HIPAA/DPA) ITIL Incident management, Change management and Problem Management practices. Working practices of system report management

  • Experience with cloud application monitoring tools and proactive application management methods

  • Have a passion for people development and see coaching and mentoring as an important part of management.

  • Must be amenable to flexible scheduling throughout the year, especially around peak periods

  • Able to execute on multiple projects simultaneously in fast-paced environments

  • Ability to handle pressure situations with clarity, focus and professionalism

  • Ability to multi-task and work well under deadlines and make effective decisions.

  • Ability to operate in high-stress situations like system outages/multiple P1s and demonstrate excellent interpersonal, presentation, written, and verbal communications skills

  • The ability to communicate complex issues effectively, understanding the audience you are delivering information to

  • Strong organizational skills, detail-oriented with good follow-through on projects and ability to work under deadlines

  • Self-motivated with the ability to exercise good independent judgement

  • Excellent leadership skills and experience leading high-performance technical teams

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