Job description
Overview:
Only the best of the best work for the largest and fastest-growing leader in residential services: ARS - Rescue Rooter ®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide year-round work, advancement potential, and the chance to give back. We are looking for an experienced Dispatcher for our Plumbing department.
If you have the experience we seek, take this opportunity to grow with the pros at ARS - Rescue Rooter ® : Responsibilities:
Apply Your Skills to the Best in the Business.
Join our winning team and apply today!
All candidates are required to undergo pre-employment drug screen and employment background checks.
ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
GROW WITH THE PROS AND
ENJOY REAL STABILITY
Only the best of the best work for the largest and fastest-growing leader in residential services: ARS - Rescue Rooter ®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide year-round work, advancement potential, and the chance to give back. We are looking for an experienced Dispatcher for our Plumbing department.
If you have the experience we seek, take this opportunity to grow with the pros at ARS - Rescue Rooter ® :
The strong multi-tasker we select must be able to work weekends. Support service operations and provide excellent customer relations by scheduling service technicians to jobs to achieve maximum efficiency and minimal unapplied time in the provision of services.
Plans the workday and manages the time-of-service technicians. Remains knowledgeable of skill levels of technicians to properly execute duties of the job.- Communicates with service technicians via telephone, paging system or radio to answer inquiries and provide information.
- Coordinates quotations for services and communicates pricing with service technicians.
- Calls customers to explain quotations and obtain approval for the order.
- Receives incoming telephone calls from customers and answers basic questions.
- Enters incoming service calls in computer or tracking system. Closes out completed calls.
- Dispatches service to appropriate technician using proper radio and dispatch codes based on workload, technician availability, technician expertise and priority of need.
- Places calls to customers to verify availability for service call.
- Maintains call tracking information and work order requests. Follows-up on open calls over extended periods of time.
- Notifies customers of estimated times of arrival.
- Telephones customers to schedule preventive maintenance appointments.
- Telephones customers to ensure satisfaction of the quality of services provided. Enters all customer remarks and concerns into the computer.
- Observes all safety and Company rules and regulations in the performance of duties.
- Other duties as assigned.
- HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
- Dispatch experience required.
- Previous experience in customer service and/or a service line is desired.
- Must be computer literate with knowledge of Microsoft Office products.
- Must be able to use general office machines and know the geographical territory.
- Strong communication and interpersonal skills are required.
Apply Your Skills to the Best in the Business.
Join our winning team and apply today!
All candidates are required to undergo pre-employment drug screen and employment background checks.
ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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