Job description

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https://recruiting2.ultipro.com/CLE1013CLRC/JobBoard/28568270-1bc0-405c-897f-a30d7d4fdc31/Opportunity/OpportunityDetail?opportunityId=3b11d192-3a6c-4f3c-a7a9-273eb37768e5&sourceId=9ca040b4-0f06-43ef-80b9-49d15594a261

Answers incoming emergency and non-emergency calls for service and general information calls. Prioritizes and assigns call to appropriate department for response. Answers radio traffic and monitors available and assigned units via Computer Aided Dispatch Systems. Runs confidential computer programs.

May be required to work within the communications center in a solo capacity. May be assigned as an acting supervisor in their absence; or training officer, to provide guidance/supervision to co-workers in their initial training/probationary period.

Wage - $30.14 - $31.04/hour DOQ
Benefits - Retirement, Health, Dental, Vision, Wellness, EAP, Life & AD&D Ins, Short-term & Long-term Disability, PTO, Sick Leave, and Education Assistance

APPLICANTS MUST PROVIDE REFERENCES

SUPERVISION RECEIVED/EXERCISED:

A person in this position works under the supervision of a Dispatch Supervisor and Division Captain. A Dispatcher may be required to work within the communications center in a solo capacity. A Dispatcher may be assigned as an acting supervisor, or training officer, to provide guidance/supervision to co-workers and Dispatchers in their initial training/probationary period. Also, Dispatchers may be assigned as an acting supervisor in the absence of the Dispatch Supervisor.

SUMMARY OF DUTIES:

• Answers incoming radio, telephone, 911 and computer generated calls of both an emergent and non-emergent nature; ascertains the nature of each situation and appropriately determines which personnel and apparatus to dispatch according to jurisdiction and in accordance with standard operating procedure.
• Demonstrates an operational knowledge of the radio systems and their frequency allocations in use within the communications center. Understands the concept of communications interoperability when working with other agencies on specific incidents.
• Maintains incident and status histories accurately in the Computer Aided Dispatch system and other records, documenting agency response and location of personnel and apparatus.
• Operates various computer software programs in support of critical job functions such as; Open Fox CCIC/NCIC interface, GIS mapping, CODE RED Reverse 911 Community Notification, Eforce CAD, Microsoft Word & Excel, Lotus Notes, ReadyOps & FFRS paging, Equature Voice Retrieval, and others.
• Works with databases containing confidential information such as criminal histories, driver histories, wanted persons, Homeland Security alerts, police records, etc. Maintains security and confidentiality of information.
• Maintains current knowledge and understanding of all Communications Center policies and procedures to ensure uniform delivery of service to customers.
• Displays a working knowledge of county geography including reading and interpreting maps. Displays knowledge of GPS coordinates.
• Participates as a team member in promoting the overall welfare and esprit de corps of the communications center.
• Responsible for minor routine maintenance and daily cleaning of equipment and facility within the common areas of the communications center.
• Provides Emergency Medical Dispatch functions after receiving training and certification.
• Enters arrest warrants, BOLO information, etc. into state and national databases. Assists with management of such databases through quality assurance program.

MINIMUM JOB REQUIREMENTS:

EDUCATION:

High School diploma or equivalent required.

EXPERIENCE:

None

KNOWLEDGE, SKILLS AND ABILITIES:

COMMUNICATIONS: Able to listen to, read and/or understand directives, policies, procedures, correspondence and memoranda; able to write and speak English in an understandable, accurate and positive manner; able to gather pertinent information quickly and accurately; able to communicate received information professionally and precisely to the proper personnel; able to communicate with and react courteously to other employees, user agencies and the public even in the event of stressful situations; able to mentor, guide and assist less experienced members in their career development.

DECISION MAKING: Acts in a decisive manner, using good judgment; able to assess problems and situations in a timely manner; able to anticipate needs and evaluate alternatives; able to deal with emergency and stressful situations while avoiding overreaction; demonstrates knowledge of and utilization of appropriate resources and the willingness to initiate the use of available reference materials with expediency.

INTERPERSONAL RELATIONSHIPS: Demonstrates consistency in dealing with people; shows personal integrity and sensitivity to other’s problems without directly involving themselves; excludes personal biases from work performance; able to accept discipline and constructive criticisms while promoting a cooperative, positive attitude and a work atmosphere where teamwork is highly valued.; demonstrates leadership by encouraging others by example to perform at a level of excellence; able to provide constructive criticism and reinforce the training program of the center.

PROFESSIONAL ATTITUDE: Displays emotional stability, self-motivation, loyalty and commitment to the Sheriff’s Office Communications Center and the public it serves; willingness to take initiative and act in a dependable and mature manner in relationships with others; represents the Sheriff’s Office Communications Center to other agencies and citizens with a courteous, helpful, accurate and professional attitude in all radio, telephone, teletype and personal contacts; demonstrates leadership by encouraging others by example to perform at a level of excellence; able to provide constructive criticism and reinforce the training program of the center.

STRESS MANAGEMENT: Consistently works well under pressure and manages stressful situations without compromising job performance or mental and physical well-being; able to detect and correct errors; able to perform tasks simultaneously when necessary; able to coordinate heavy work load to maintain organization, able to utilize work time properly.

WORK SCHEDULE: Able to work holidays, weekends and rotating shifts; able to work shifts up to twelve hours in duration without degradation of work performance; able to report for shifts on-time without exception; able to have schedule changed as the needs of the organization dictate; able to work beyond twelve hours in duration during exigent circumstances.

WORK ENVIRONMENT:

Work is performed in an office environment. Ten hour shifts often requiring mostly sitting/sedentary work. Lighting and temperature controlled via work station and in cooperation of co-worker. Breaks are sometimes delayed or forgone dependent on shift workload. Occasionally works in a solo capacity when needed.

PHYSICAL/MENTAL DEMANDS:

• Able to sit for extended periods of time.
• Able to perform, without additional assistance, all physical movements required for immediate emergency service dispatching including operating telephones, radios, paging devices, and multiple computer terminals.
• Able to lift up to 20 pounds.
• Able to hear adequately to utilize telephone and radio equipment and to converse with employees and/or public without negatively impacting service delivery.
• Able to accept criticism and deal calmly and effectively with high stress situations
• Able to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

NECESSARY SPECIAL REQUIREMENTS:

• Must pass background check
• Conviction Record: Have no felony convictions
• Must have a working telephone – can be either cell or home phone
• Required legal authorization to work - United States citizenship or legal authorization to work in the United States

SUPERVISORY: Maybe assigned as communications training officer or dispatch supervisor as needed.

The above statements are intended to describe the general nature and level of work. They are not intended to be an exhaustive list of requirements, duties and responsibilities. Clear Creek County provides reasonable job-related accommodations for disabled persons.

Job Type: Full-time

Pay: $30.14 - $31.04 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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