Job description
Job Purpose:
Under limited supervision, dispatch all buses to ensure on-time performance of service within an assigned geographical area.
Job Responsibilities:
Minimum Education & Certifications Required
Skills:
Under limited supervision, dispatch all buses to ensure on-time performance of service within an assigned geographical area.
Job Responsibilities:
- Oversee all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.
- Counsel & coach drivers and monitors on front-line disciplinary & service issues.
- Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager, or resolve problems directly with the customer.
- Handle heavy phone and radio traffic.
- Serve as primary communication liaison with major contracted customers.
- May handle charter reservations, billing, or driver payroll. May monitor licensing and participate in hiring drivers.
- Provide solutions to drop-off and pick-up problems; resolve issues as needed.
- May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.
- Complete special projects as assigned
- Assist drivers with day-to-day operations and ensure compliance with operating contracts, state and local ordinances, and company policies and procedures.
Minimum Education & Certifications Required
- High school diploma or equivalent preferred
- Possess or have the ability to obtain CDL Operator’s license with required endorsements & other state or local permits as required
- Minimum of 3 years of experience in the transportation industry
- Managerial experience preferred
- CDL may be required
- Good verbal communication and customer service skills.
- The ability to work early morning hours.
- Basic knowledge of radio dispatch equipment
- Ability to work under time constraints and deadlines
- Must maintain a professional and respectful attitude toward fellow employees and customers.
- Dress in a professional and appropriate manner for a business environment.
- Perform all job functions in the safest manner adhering to OSHA guidelines & other applicable Federal& State laws
- Execute all job duties while following company policy and procedure
Skills:
- Proficient computer skills, including Microsoft Office
- Ability to use or learn to use the internet, additional programs as required, and office equipment, including fax and phones or other electronic devices
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