Job description
The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our
Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents”; our
Mission is “Uniting People with Opportunities.”
All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services.
POSITION: Dispatcher – Seasonal (3 Positions)
PROGRAM/DIVISION: Shelter Hotline Program/
Community Health Division
BULLETIN No: 13082022
HOURLY RATE: $16.10 per hour
OPENING DATE: Februarys 13, 2023
CLOSING DATE: Open until filled
FIRST SOURCE: N/A
MAJOR DUTIES:
Manage the coordination and dispatching of drivers in the field. Act as the first point of contact for individuals, families, service providers, and other agencies regarding persons identified as at-risk or requiring services to combat environmental hazards due to inclement weather. Manage the transportation of homeless clients to and from scheduled and approved destinations as directed. Dispatch drivers to designated locations for client pick-ups using a two-way radio system. Maintain and update information regarding shelters and other emergency services. Answer phones, log all calls and provide clients with requested information and referrals to shelters. Work closely with Comprehensive Psychiatric Emergency Program (CPEP), Mental Health, and HSEMA when problems with clients arise. Act as an advocate on behalf of the clients.
MINIMUM QUALIFICATIONS:
High school diploma/GED or equivalent. Two (2) years of experience in a dispatcher position. Two-way radio experience is required. Possess ability to accurately perform routine math problems, i.e. basic addition, subtraction, multiplication and division. Ability to effectively use Microsoft Office programs (specifically, Outlook and Word) and use or learn to use ADP electronic time-keeping program. Possess effective organizational and professional communication skills, both written and verbal.
Geographic knowledge of the DC area is a must. Possess strong interpersonal, judgment, and problem-solving skills.
Ability to use a computer system to retrieve schedule information. Ability to complete a variety of daily reports and clerical duties. Ability to manage emergency situations for vehicle drivers and act as a liaison between the drivers and emergency services. Ability to work a varied schedule, including nights, holidays and weekends during all types of weather. Must be able to work well under extreme pressure and be sensitive to the needs of callers.
Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
DESIRED QUALIFICATIONS:
First-Aid & CPR certification. Bilingual/Spanish.
OTHER REQUIREMENTS:
In the event that an offer is extended, the candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position.
This is a Safety Sensitive position subject to mandatory random drug and alcohol testing.
Additionally, this position requires the incumbent to submit to yearly tuberculosis testing.
This position IS NOT in the collective bargaining unit of the CWA Union .
Special notice to all applicants:
In accordance with the Mayor’s Order (see reference below), every UPO employee, except for those with a medical or religious exemption, must be vaccinated by September 19, 2021. UPO abides by the requirements of all Mayor’s Orders regarding COVID-19 Vaccinations; the Orders relate to the program under which you will work. Mayor’s Order 2021-099 - COVID-19 Vaccination Certification Requirement for District Government Employees, Contractors, Interns, and Grantees
ALL VISITORS TO UPO FACILITIES
Must Wear a Mask While on UPO Premises;- Must Practice Social Distancing; and,
- Will Be Subject to Temperature Scanning Upon Entering UPO Facilities
To be considered for this position:
NOTE: TB test must be presented prior to date of hire .
Submit your resume on the Career Center Online.
Apply Here
UPO is an Equal Opportunity Employer
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