As a Dispute Resolution Specialist, your day will be filled with opportunities to perform processing and monitoring functions for debit card and ACH disputes. Operational knowledge of banking is important while Stock Yards Bank will provide a professional environment to continually improve the candidate’s skills and to further his/her career goals for advancement to higher levels within the banking profession.

Responsibilities

Daily responsibilities include, but are not limited to, the following:

• Perform routine office and clerical duties to organize and maintain debit card and ACH disputes and all accompanying documentation

• Perform processing duties accurately and timely to meet Reg E requirements
• Follow guidelines for established procedures including logging of customer data and specific details of each dispute coming into the department via email, paper forms, and electronic forms
• Maintain a working knowledge of basic Reg E requirements.
• Maintain a working knowledge of basic MasterCard requirements.
• Contact customer contact employees as needed to ensure dispute data is accurate and complete
• Assist Dispute Resolution Manager with training of new team members
• Provide support and assistance to Dispute Resolution Manager as needed for debit card and ACH disputes as well as monitoring Reg E investigations and MasterCard chargebacks.

Job Requirements

The successful candidate will have the following qualifications:

• High School Diploma or GED Equivalent

• 1 year of banking experience (retail or operations)

• Experience in communications with customers (good telephone skills)

• Self-motivated, dependable, professional appearance and demeanor

• Strong communications skills

• Basic PC experience

• General knowledge of banking polices and procedures

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Humana Go365 Wellness & Rewards Program
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)