Location. Greenwood Village, CO

Training will need to be done in our Greenwood Village, CO office. After training is completed, the position can be hybrid.

We give you a world of potential.

Computershare has an exciting opportunity for a Disputes Supervisor to join our team!

This is a great opportunity to begin a career with an industry leader in mortgage servicing solutions for the financial services and investment banking industries.

A role you will love

The Disputes Supervisor is responsible for managing the daily processing of the senior level dispute associates, including oversight of employee performance, monitoring key performance indicators for the team, reporting of metrics, and interaction with the legal team.

• Responsible for day-to-day supervision of the senior level associates within the department, including timekeeping, time off requests, associate feedback and annual evaluations, review of assigned and completed responsibilities.
• Ensure all requests received (CITs) are handled accurately and within the set timeframe, keeping in mind the high risk and escalated nature of these items. Assist associates with escalation of issues in order to meet standards as appropriate. Ensure all qualified written requests are handled according to RESPA and other Federal and State Regulatory requirements and responses issued are valid and accurate.
• Build and maintain relationships with Legal/Compliance teams. Ensure thorough research is performed for responses to regulatory agencies, state agencies and issues escalated to the executive committee. Assist associates with training and research as needed in order to respond to high risk and escalated inquiries, both verbal and written.
• Manage and provide daily, weekly, and monthly reporting, including tracking of items in process with legal. Perform employee work reviews monthly to ensure compliance with quality standards and to identify risks and controls in loan level processes.
• Identify potential improvements and efficiencies within the department workflow and assist in implementation of these items. Create or edit department procedures as needed. Assist with special projects as assigned.

What we need from you

Required:

Outstanding communication skills, both verbal and written.

Excellent organizational skills and the ability to meet daily and monthly deadlines.

Superior ability to provide and assist with detailed research.

Strong problem solving and decision making skills.

Key qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Required:

Associates Degree or equivalent work experience.

1 - 2 years of supervisory/leadership experience.

Preferred:

2 - 5 years of Mortgage Banking experience.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

Rewards designed for you

• Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.
• Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
• Save for Your Future. We will support you along your retirement savings journey.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation and days out as well as with many big brand shops.
• Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
• Compensation. Compensation for Colorado based candidates - Base Pay: $70,000 - $73,000 per year. Additional Pay: Eligible for discretionary bonus.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy for US Employees.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.