Job description

Distributions Operations Associate
Flagship Management, LLC

Status: Full-time
Classification: Exempt
Report to: Head of Operations
Direct reports: 0

About Flagship

Our mission is to create efficiencies and savings in healthcare to make our country healthier and more productive. We sell, service and analyze ‘mission critical’, revenue-generating capital healthcare equipment with a strong emphasis on the rehabilitation equipment. We have established and grown relationships with the industry-leading, nationally operating physical therapy companies. We deploy a total cost of ownership methodology by collecting and analyzing data about the equipment to enable optimal business decisions.

Our social mission is to create jobs for military veterans to decrease the veteran dependency on the federal government and mitigate many of the societal problems that plague the veteran community. We believe that is the private sector’s civic duty to employ military veterans, invest in their growth, and to operate in a way that is reflective of the characteristics of our military. Future generations will only volunteer to serve in the armed forces if they see their parents and grandparents playing a productive role in society after service.

Our mission is best captured in our Three Beliefs:

1) We believe our customers play a critical role in society;

2) We believe our customers deserve the highest level of service; and

3) We believe, among all of the competitors in the market, we are most capable of providing the highest level of service.

Position Summary
Flagship Management, LLC is seeking an ambitious, detail-oriented, process-driven, and organized Distribution Operations Associate responsible for logistical support,

inventory management, field service support, and delivery of fitness, physical therapy and biomedical equipment to customer clinics, hospitals and universities.
This position is also responsible for the management and communication of deliveries, inventory, logistics and business operations for a rapidly growing organization. Flagship Management partners with industry-leading physical therapy, healthcare and wellness enterprises to take control of their capital equipment using field service, distribution and analytics.

Core Responsibilities

• Take ownership and have accountability for all company-wide logistics processes, including order tracking, delivery coordination, shipping/receiving, inventory management, fleet management and general logistics.

• Responsible for managing purchase orders (POs) and tracking of all shipments to ensure efficient and effective communication with vendors and

Flagship sales team on all orders.

• Oversee shipping and receiving to include organizing and recording all inbound shipments and ensure efficient and effective communication internally and with Flagship’s vendors to ensure accountability on all orders

• Manage and take ownership of third party logistics for receipt, delivery and installation of equipment nationally.

• Identify, source, & onboard new delivery and installation partners, including: third party logistics providers, movers, freight partners, & transportation partners.

• Own, manage and improve the process for all product returns, swaps, replacements, damage claims, vendor credits and/or refunds. Support technicians in the field to successfully ensure timely delivery and installation of equipment.

• Assist with inventory management tasks, including scheduling distribution with partners, managing vendor relationships, and maintaining an inventory database.

• Maintain an accurate and organized warehouse inventory list and be prepared to communicate the inventory to our customers when necessary.

• Leverage technology to streamline and optimize logistics processes.
• Establish SOPs for new processes and improve SOPs for existing processes.
• Identify and implement company-wide process improvements to enhance operational efficiency.

• During peak business periods, may be required to work an atypical schedule or work in other capacities in the organization.

• Assist in the coordination and execution of special projects and tasks as assigned by the Head of Operations.

A Successful Candidate would demonstrate the following:

• Process-oriented/business improvement mindset.
• High attention to detail.
• Organized and punctual individual.
• Ability to think analytically and strategically.
• Ability to work in a fast paced environment.
• Clear, crisp, and concise communication with the ability to cross-functionally collaborate with entry to senior level employees.

Qualifications

• One to three years of experience working in a warehouse/ logistics setting.
• At least one year of experience working in an oce setting.
• Good interpersonal skills and communication with all levels of management.
• Advanced proficiency with excel and Google Suite.

Preferred Qualifications

• Bachelor’s degree in supply chain, business, logistics, transportation or another related field

• Experience in Professional Services, Manufacturing, or a related industry
• Experience managing a warehouse
• Experience with inventory and logistics tracking
• Experience implementing systems and operational infrastructure
• Experience using SalesForce and order tracking softwares
• Six Sigma or a comparable certification

Work Location
Primary reporting location is the Flagship Management headquarters (“HQ”) and warehouse in Bristol, Pennsylvania. Occasionally, work will be on live electrical wires, switches and transformers of various voltage levels, exposing the worker to the possibility of shock, cuts, bruises, scrapes and serious burns. Exposure to ionizing and non-ionizing radiation is possible, employees shall use appropriate

safety procedures and devices as required. Consistent with your at-will employment, the location of work is a term of employment that the Company may decide or change at any time, with or without cause or advance notice.

Physical Requirements
Physical requirements specific to a warehouse environment will be required. The nature of the work requires extensive physical effort.

• Frequently required to lift/push/carry items weighing up to 70-150 pounds at the most

• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to travel inclusive of local driving
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To all recruitment agencies: Flagship Management does not accept agency resumes. Please do not forward resumes to our job alias, Flagship Management employees or any other organization location. Flagship Management is not responsible for any fees related to unsolicited resumes.

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Mask wearing in HQ space and vaccination requirements.

Work Location: Remote

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