About the Organization

As an international authority in personality assessment and consulting, Hogan has over 30 years of experience helping businesses dramatically reduce turnover and increase productivity by hiring the right people, developing key talent, and evaluating leadership potential.

Our portfolio of employee selection, development, and leadership tools allow companies to better manage their human resource capital and retain top talent. Hogan offers a full line of talent assessment solutions to maximize employee and leadership potential.

Summary/Objective

The Distributor Support Center Specialist is responsible for supporting the execution of projects designed by and agreed upon between the Regional Director and the Distributor and aligned with the coordination of the Distributor Support Center Team Leader to ensure the utmost in client satisfaction. The Distributor Support Center Specialist uses and administers all Technical Applications to enable the execution of projects aiming to grow the business. Detail-orientation, effective time management, openness to learning, and professional communication are all necessary characteristics for a successful Distributor Support Center Specialist. Global mindset, positive attitude, and sense of urgency are also recommended.

Essential Functions

• Receive and respond to distributors inquiries about Hogan´s platforms (Halo, Configure, HTP, Hogan E-pay).
• Receive and respond to distributors requests regarding on-going projects.
• Develop a complete understanding of all Hogan systems, processes, and procedures.
• Participate in planning and prioritizing process to execute projects.
• Provide timely and effective support to Regional Directors and distributors.
• Work with Regional Directors and Sr. Consultants on projects specific to each region.
• Respond to inbound international leads and manage lead distribution for the network.
• Document and track client account activities in customer and contract databases.
• Deliver high-quality service in times of heavy workloads and ambiguous situations.

Experience and Education Requirements

• 1-2 years of customer service experience preferred.
• 2-3 years in professional environment preferred.
• Bachelor’s degree in management or business required.
• International business experience is preferred.
• Proficiency with Microsoft Office Suite preferred.
• English Language required.
• Spanish language preferred.

Please note this description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers; handle or feel; and reach with hands and arms.

Travel: Up to 10%.

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire.

EEO

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.