Job description

Position Overview:

Store Manager that is being intentionally invested in by: direct District Manager, other district mangers, Regional Vice President and other corporate/ field partners, to become a District Manager in the near future (depends on individual performance/ results and ability to lead through company's values and principles). To lead and direct all activities required to achieve all store goals, including financial objectives, client service, human resources management, operational controls, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and client engagement.

Primary Responsibilities/Accountability:

• Lead and direct all store activities
• Embraces our values & sets an example through his/her behaviors
• Responsible for compliance with company practices, procedures, standards and guidelines
• Additional responsibilities as assigned by the District Manager- Will still report to a District Manager

Direction/Revenue Generation:

• Defines and develops a clear business strategy to grow sales & profits and maximizes opportunities to generate additional store volume/revenue
• Sets clear and measurable goals aligned with brand strategy; adjusts as needed to maximize results and keeps team on track to goals
• Achieves quantifiable performance results (e.g. Net Sales, ROV, Conversion, DPT, UPT, Payroll, Inventory, Shortage, Operational Assessments, and Credit Cards)
• Directs client service efforts that are consistent with company standards; coaches associates on client interactions to increase transactions and capture client opportunities
• Drives revenue by proactively managing teams to embrace company service standards while effectively performing Store Leadership responsibilities (Still based out of one location, but can be stretched to influence multiple locations).
• Analyzes and uses business reports to identify missed opportunities and to positively impact store performance
• Demonstrates ability to manage complex and competing priorities

People Management:

• Understands and models the company's culture and ensures compliance with all of the company's : Purpose, Values & Behaviors, Practices, and store operational standards
• Fosters a client-focused team environment as Manager on Duty, driving volume and anticipating clients' needs
• Achieves excellent client service by role modeling the company's service standards
• Takes responsibility to immediately address client concerns
• Delivers an engaging assimilation and investment experience that is personalized and positions an Associate for excellence in role and career progression over time through the use of company tools
• Adheres to Human Resource standards by following the general practices outlined in Company policies, procedures, standards and guidelines
• Recruits, attracts, selects, hires, and develops diverse talent. Proactively fills positions with qualified talent based on fit to brand and fit to team
• Develops team to accomplish store's business objectives through recruitment, selection, coaching, investment, retention, and motivation
• Conducts regular, effective performance discussions; sets clear objectives and holds Associates accountable to goals. Proactively provides timely feedback to associates, rewarding and recognizing to drive retention and engagement
• Holds self and associates accountable for achievement of financial results and statistical standards
• Manages conflict and coaches by applying company recommended processes, standards and guidelines
• Empowers and involves associates in decision-making processes
• Treats others fairly and with respect, valuing differences; builds relationships based on an individual approach
• Receives feedback and fosters dialogue around solutions
• Invests and develops associates through an individualized approach my matching talent with tasks and delegating challenging assignments to stretch capabilities and grow associates
• Fosters team commitment through support, relationship building, and recognizing individual contributions
• Shares information and communicates clearly and in an accessible manner to all levels
• Leads by effectively managing through change and adversity

Operational Excellence:

• Efficiently executes Brand visual standards and standard operating procedures
• Effectively prioritizes and controls workload through successful planning (i.e. daily, monthly, quarterly, etc.) and delegation
• Leads and directs execution of task directives with designated time frames while using tools and resources to drive a high level of productivity - Price Changes, Mark Out of Stock (MOS), StyleFinders, Distributed Order Maintenance (DOM), Merchandising Needs, Payroll Adjustments, Processing of Shipment, Transfers, and Proper Claims Process
• Approves and adjusts weekly schedules to maximize productivity and control payroll spend
• Reports to work as scheduled; records time worked accurately by using company's Time and Attendance system; remains flexible to the needs of the business
• Ensures compliance with Loss Prevention practices and completes operational assessments to protect company assets
• Ensures compliance with all company policies, practices and procedures and all federal, state, and local laws
• Leverages tools, processes, and best practices to drive operational excellence and consistently executes Standard Operating Procedures (SOP's). Maintains the store's organization, appearance, and cleanliness according to Standing Operating Procedures (SOP's)
• Recommends ideas to improve standards and processes

Product/Brand Management:

• Leads execution of visual merchandising updates and product placement within corporate guidelines and maintains visual expectations as defined by the Visual Merchandising Standards
• Uses product knowledge tools to execute directives and interpret Store Sets
• Brings to life company brand initiatives to the physical store layout
• Initiates continuous product movement based on company directives, client profile, and store sales
• Aligns and integrates strategic activity on the floor, which includes recovery and restocking
• Understands and can clearly articulate the company's brand positioning
• Educates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledge
• Applies knowledge of product with internal and external clients
• Represents the brand and holds managers and associates accountable to Company standards
• Embraces fashion, understands current market trends and is able to articulate them using company interpretations in every client interaction. Represents the brand by adhering to company's dress code guidelines
• Provides feedback to District Manager on trends in the retail marketplace

Position Requirements:

• Human Resources: Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance, practice, etc.
• Client Service: Demonstrate ability to function as a role model, ensuring that the client remains the top priority
• Store Operations and Organization: Demonstrate ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Leadership: Proven ability to respectfully challenge and motivate the management team and associates
• Merchandising: Knowledge of visual standards and techniques, and ability to implement and substitute with company's guidelines
• Communication: Demonstration of strong verbal and written communication skills to Store Team, District Manager, Functional Business Partners, and Clients
• Business Analysis: Ability to forecast and analyze business trends, take actions on findings, and manage payroll expense in order to maximize store performance
• Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts. Must have open availability. Overnight travel occasionally required
• Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room, and office

Educational Requirements and Experience:

Minimum Requirements:

• Associates or Bachelors Degree Preferred
• 8 years Store Manager (Clothing) experience in the service industry with proven results

Job Type: Full-time

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Store management: 6 years (Preferred)
• Fashion retail: 5 years (Preferred)
• apparel: 3 years (Preferred)

Work Location: One location

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