Requirements & Responsibilities Include But Not Limited To:

Client Relations

• Ensure that clients and pets feel welcome and comfortable. Serve as “Ambassadors”-creating and maintaining goodwill for the hospital.
• Assist the veterinarians with globalvetlink.com to process health certificates.
• Build rapport with clients and pets by exceeding the client’s expectations of service.
• Immediately greet clients and pet by name (and correct gender).
• Quickly understand and initiate the process of meeting client needs.
• Give patient updates when doctors deems prudent.
• Handles client complaints with concern and diplomacy.
• Ability to effectively communicate and educate clients on general animal husbandry and answer non-medical questions.
• Understand general dietary requirements and feeding schedules of patients.
• Prepare, distribute, and explain client education materials. Present and explain discharge instructions, medication administration, and answer general questions about treatments, bandages, laboratory tests, medications.
• Make treatment plans as needed, present treatment plans to clients, have owners sign treatment plans and consent forms.
• Communicates financials with clients.

• Departmental Responsibilities

• Compassionate care of assigned patients is the top priority for all patients.
• Participate in morning rounds as needed and when applicable, in conjunction with Floor Coordinator.
• In charge of the hospital census and hospitalized patients daily charges.
• Patient transfers, including patients transferring to other Departments.
• Plan and coordinate for the day with your veterinarian.
• Discuss hospitalized patients and the reasoning for stay.
• Maintain room assignment for the doctor. Assist veterinarians in directing traffic (patients and care).
• Assist the veterinarians in the use of WoofWare for documenting medical notes.
• Load rooms for appointments, obtain a weight, obtain patient history, and obtain and confirm any new medications.
• Type in the medical record in Woofware the patient history, TPR (Temp; weight in KG’s; MM, RR).
• Administer vaccines and medications (oral, topical, injectable) when needed or assign a Treatment Technician to assist.
• Prepare discharge instructions – Ensure doctor approval before client arrival. Medications are ready, food (when applicable), charges are ready and approved by the doctor, schedule follow up appointments (when applicable), input all conversations in WoofWare under a communication log.
• Fill prescriptions, review directions with clients, go over Drug Counseling options.
• Maintain and execute patient follow up to include but not limited to patient status checks, review of lab results, and follow up appointments after checking in with the doctor and/or technician.
• Administrative duties including: emails, phone calls, refunds etc.
• Participates along with all departments in client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
• Give patient updates when doctors deem prudent (call or text) make sure to document all communication/conversations in WW through a “communication log”.
• Input and maintain the doctors’ schedule in Woofware.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com