Job description

PET HOST (Customer Service Rep.)

Overview
PetSuites Pet Resort & Spa in Northwest Indianapolis,IN, is looking for an experienced receptionist (Pet Host) to join our team. For over 20 years, PetSuites has provided top notch care to both our customers and their furry family. We are an upscale boarding and grooming pet hotel for dogs and cats. If you’ve got an upbeat, positive personality, professionalism, stamina and great pet handling skills, we may have a full or part-time position with competitive pay and benefits available for you.

Pet Host
Successful candidates will have at least 1 year of reception experience, quality assurance, and an upbeat positive personality. Animal experience is preferred. Must be able to work a variety of shifts, to include some evening, weekend, and holiday shifts. If you have a love of animals and are a dedicated, high energy employee with customer service experience, we may have the perfect job for you!

Requirements

• Must be able to handle dogs and cats of all sizes
• Must enjoy working with both people and pets
• Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
• Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
• Must be able to follow directions and comply with processes and procedures
• Must have a keen sense of observation when observing the pets
• Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
• Must have computer knowledge/quick learner
• Excellent customer service skills, professional
• Organized, detail oriented

The role of Pet Pro is the most important role in the care of our guests. The kennel technician will assume complete responsibility for the care and welfare of the guests in our facility. The Kennel Technician must be dependable, caring and pay attention to detail. Cleanliness of the facility is what will determine our success. Keeping the focus on cleanliness and safety is essential.

PET RESPONSIBILITIES

• Ensure that each guest is treated with respect and dignity
• Ensure that all guest are receiving appropriate amounts of food and water
• Maintain a sanitary and healthy environment by following PETSuites standards of cleaning and disinfecting rooms
• Monitor guests' health by daily charting of eating and elimination habits
• Monitor guests' reaction to playtimes and general demeanor by charting playtime interactions
• Follow all PETSuites standards of safety with regards to handling guests, particularly aggressive guests and escape artists
• Pay specific attention to kennel tags, (Meds Person to Feed, Aggressive, Separate for Feeding, etc.)
• Immediately alert front staff and resort manager when a guest is ill or exhibiting odd behavior - follow-up by filling out illness form and turning it into the front staff
• Launder guests' sheepskin, towels, etc., as necessary

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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