Job description
At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.
Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
Operates guest courtesy shuttle
Greets guests and welcomes them to the city
Makes scheduled courtesy van pick-ups and drop offs in accordance with schedule
Follows safety rules and regulations when operating the vehicles
Assists guests with baggage
Adjusts drop off and pick up schedule based on demand
Keeps current on and promotes accommodations, services and area attractions
Responds to customer inquiries for information
Provides valet parking services (if applicable)
Maintains valet parking board
Secures keys and releases cars in accordance with Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Ideal candidate will have a minimum of one-year hospitality experience in customer service
Strong verbal and interpersonal skills
Follows instructions and communicates effectively
Works well independently or as part of a team
Additional:
Strong attention to detail
Commitment to exceptional guest service
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel
Ability to work a flexible schedule including holidays and weekends
State Driver’s License with no restrictions that prevent operating hotel shuttle.
Ability to clear all necessary airport certification requirements to operation shuttle in airport
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.
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