About This Role

As an eCommerce Specialist, you will be at the forefront of helping clients envision, map and deliver these world class personalized customer experiences. You will regularly use and understand our systems and will act as the guiding voice and thought leader in the room with our clients. You are an expert on bringing business strategy, deep understanding of our tools, and a keen appreciation for design and user experience to deploying Monetate’s SaaS solutions.

Come Work for Monetate

Welcome to Monetate! Come join our fully remote work environment and be part of an exciting, innovative team that is shaping the future of personalized digital customer experiences.

Powered by patented machine learning, Monetate empowers organizations to use their relevant data to make the most intelligent and personalized decisions across all touchpoints through testing and experimentation, recommendations, and automated 1-to-1 experiences within one single platform.

Founded in 2008, with a presence in the U.S. and Europe, Monetate is trusted by leading brands around the world and influences billions of dollars in revenue every year for top retailers such as Reebok, Office Depot, and Lufthansa Group.

What You’ll Do

• Translate customer strategy into value-driving strategic plans and roadmaps that drive platform success and may also help drive revenue across the organization
• Be the thought leader in the room with the customer. Present live guidance at many levels within the customer org, sharing best-in-class digital experiences and strategies with customers to unlock platform value for customers
• Develop an in-depth understanding of personalization and e-commerce offerings, diving into the platform to translate customer needs into digital or omnichannel experiences
• Drive customer enablement and self-sufficiency by training customers on platform functionality and strategy
• Convey basic statistics and experience analytics to analyze experience results & convey product value to customer
• Translate customer needs into more technical or product-specific language & directives to help those delivering and implementing solutions execute flawlessly

What You’ll Need

• 2-4 years in a consulting or professional services environment (agency, software company, consulting company, etc.), preferably delivering or advising on digital solutions, branding or marketing in a customer facing role
• Strong presentation skills – able to demonstrate value, capabilities, differentiators of complex services solutions using methodologies, services offerings, and example cases/experiences
• Ability to communicate design information to a non-design audience and can articulate customer success stories and metrics that demonstrate value to the customer.
• Ability to build and maintain strong positive relationships with key customer personnel from executives to analysts.

Bonus

• UI/UX experience is an advantage
• Computer science, IT or marketing background (degree, help desk experience, bootcamp, etc.) preferred

Monetate Perks

• Flexible schedule and time away programs
• Paid company holidays and global volunteer day
• Generous health, wellness, and benefit programs, including 401(k) match and pet insurance
• Opportunity for impact, rapid career growth, and intellectual stimulation
• Passionate, high-achieving teammates excited to help you succeed and learn
• Company events and other activities (Holiday parties, Happy hours, Volunteering)

At Monetate we celebrate and support all differences. Monetate is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.