ACRS seeks a full-time EHR Support Analyst to provide technical support as an EHR application expert, end users training, assist in user set up and management, new features testing and help maintain member-managed components of the software.

***Schedule: Mon – Fri, no weekend work!

COMPETITIVE BENEFTIS PACKAGE INCLUDES:

• Pay range is between $51,000 to $55,700 annually. Can increase based on experience with possible increases after 6 months from date of hire.
• ACRS pays 75-85% of your medical and dental vision insurance on or coinciding with your date of hire
• Vision insurance is available at a very minimal cost
• ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire
• Employer paid commuter card and free parking available
• Paid Time off:
  • 8 hours of vacation accrued from day 1, available to use after 6 months of employment
  • 8 hours of sick leave, accrued from day 1, available to use after 60 days of employment
  • 1 floating holiday, available after 1 year of employment
• 13 paid holidays
• IT equipment provided, with telecommuting reimbursement available
• Flexibility with hybrid work
• 403b Retirement savings account
• Simplified Employee Pension
• Employee assistance program

ESSENTIAL JOB FUNCTIONS:

• Provides technical support as EHR application expert, end users training, assisting in user set up and management, new features testing and help maintaining member-managed components of the software.
• Provides daily support to Epic application users through troubleshooting, coaching, and consulting. Identifies, assess, and troubleshoots application and equipment issues as they occur, owns the problem, and sees it through to full resolution. Refers issues that require additional assistance to the IT/Help Desk or software vendor’s Help Desk, including technical and workflow information necessary to resolve the issue. Communicates updates and resolution to the user and teams when completed.
• Collaborates with agency leadership and other teams such as clinical, non-clinical, finance/billing, data/records, human resources to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the agency. Facilitate weekly Epic meetings.
• Help with implementation process for new features, system updates, upgrades, and optimization processes, including:collaboration with software vendor on agency requirements, coordination with agency clinical, administrative teams, and application teams in the review, testing, documentation, guide updates, training, and go live.
• Manages agency Epic system setup and monitors processes, including support on creating new Epic users, provider records, fee schedules, letter templates, provider master file, security, and preference lists, Smart Phrases. Manages error/work queues and in basket pools and protocols. Partners with clinical staff to provide support to MyChart users.
• Collaborates with clinical and operations teams and human resources to ensure new and existing users are equipped with needed competencies to operate the application, including onboarding and training for new users, and issuance of username and password; ongoing competency/efficiency training for existing users; and upgrade training in collaboration with
• software vendor and application teams. Collaborates and coordinates with software vendor and application teams, to translate learnings and experiences into agency documentation, guides, updates, and training aides.
• Attends all relevant agency and vendor meetings, including: all-staff, department, and team meetings, in-service trainings, and supervision; and relevant vendor meetings for best practices, information sharing to and from software vendor, continuous training, and sharpening of support skills; and attending annual software vendor Learning Forum.
• Other job-related duties as assigned by management.