Job description
The emergency and critical care coordinator works in the emergency/hospitalization and critical care services. They are responsible for the efficiency and quality of the communication to clients and referring veterinarians. This position requires an individual with exceptional client service skills; great time management skills and veterinary assistant skills, including a willingness to work hands-on with patients; a level of comfort, tact, and empathy when speaking to clients regarding medical updates; and an ability to work independently and be self-motivated.
Skill and abilities
- Excellent communication skills, ability to speak, read, write and type in English both in person or by phone
- Provide compassion and excellent care to our patients and their owners
- Excellent organizational skills
- Ability to effectively problem solve and make decisions as needed.
- Ability to ask questions when unsure about situations.
- Ability to multi-task in a stressful environment
- Ability to work as a team player
- Ability to use and learn computers
- Ability to master large volumes of detailed information
- Generate solutions for problems or challenges in the department
Responsibilities Include but not Limited to
- Frequent communication with clients
- Assisting veterinarians in the Emergency Room as requested
- Work hands on with patients
- Charge compliance
- Other duties as assigned
Meet our hospital:
Established in 1936, Friendship Hospital for Animals provides high quality, compassionate veterinary care to the dogs and cats of the Washington D.C. metro area. Our vision is to be the most medically progressive small animal hospital in the country while adhering to our core values of teamwork, collaboration and respect. We are AAHA accredited and provide wellness, emergency and specialty care with over 60 veterinarians on staff, including 13 rotating interns and over 20 specialists.
Friendship has specialty departments including emergency/critical care, radiology, anesthesiology, oncology, ophthalmology, neurology/neurosurgery, cardiology, dermatology, internal medicine/hemodialysis, rehab therapy, and surgery. We have MRI, CT, a separate dedicated ICU, long-term ventilator capability, and hemodialysis onsite. In addition to providing clients and their pets the highest quality of medicine and service, Friendship Hospital is also a fun and rewarding place to work and grow.
Excellent compensation and generous benefits are offered.
Living in Washington, DC:
Friendship is proud to be a part of the Washington DC community. Our diverse and historic neighborhoods provide enrichment, entertainment, and excitement to new and long-term residents alike. While known for its monuments and museums, the District is also known for its parks and pet-friendly accommodations. Most residents live within a 10-minute walk of a park - including Rock Creek Park, the oldest urban park in the country, popular for hiking and outdoor activities. DC's Kennedy Center and Lincoln Theater offer world-class entertainment and theater. Top universities such as Georgetown, Howard, George Washington, and American (situated around Friendship's campus) attract students and scholars from around the world. Public transportation includes metrorail, metrobus, electric scooters, Capital Bikeshare, and Car2Go. Enjoy DC's varied and eclectic food scene, celebrate a win with the Washington Capitals and Washington Nationals, visit the century-old cherry blossoms or take a weekend trip to nearby Shenandoah Valley, Harper's Ferry, or Annapolis.
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