Job description
Job Title: Emergency Housing Service Coordinator - Swing Shift
Pay Range: $23.39 - $25.83 per hour plus shift differential*
Shift Differential: $0.50 per hour for swing shift
Days Off: Wednesday and Thursday
Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Location: DESC's Mary Pilgrim Inn, 14115 Aurora Avenue North, Seattle, WA 98133
Shift: Swing Shift
Shift: Swing Shift
About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
JOB DEFINITION
We are looking for energized and passionate Emergency Housing Service Coordinators to manage basic day-to-day operations in our groundbreaking new Emergency Housing program.
Unlike traditional congregate shelters, which often have minimal privacy but high barriers to entry, this new program provides clients with private rooms and low barrier support that meets people where they’re at. In this role, you will manage the basic day-to-day building operations to help provide safety and stability to highly vulnerable people who experience a trifecta of homelessness, behavioral health, and substance use-related disorders. If you are interested in providing critical survival services as part of a large team, and in learning more about how community-based social service programs operate, then this is the role for you!
DESC Employee PERKS:
- Over 5 weeks off in the first year of employment
- Opportunities for growth
- Team building and camaraderie
- Training and learning that occurs at your own pace
- Great Medical and Dental Benefits
- Weeklong orientation and training
- Retirement Plan
- Flexible Spending Account
MAJOR DUTIES AND RESPONSIBILITIES
- Provide support to single, vulnerable, and/or disabled clients experiencing homelessness and crises caused by behavioral health and/or substance use disorders.
- Assist with day-to-day building operations and services by interacting with clients and monitoring common areas. Maintain order and cleanliness of workspace and common areas.
- Maintain the safety and security of clients and premises by communicating/enforcing agency rules and policies.
- Intervene in client crises (medical, mental health, interpersonal), respond to emergencies, and initiate action as required, including contact with emergency response systems
- Initiate, model, and maintain appropriate social interactions with clients. Encourage appropriate social interactions between clients.
- Assist with room turnovers, orienting new clients, and managing challenging room conditions. This may include consulting with outside providers and/or providing hands-on cleaning assistance as needed.
- Provide information on other social/health services, resources, and procedures available to clients. Refer clients needing more extensive services to specialized program staff or to outside services, when appropriate.
- Screen referrals from other agencies.
- Work with and support community volunteers who volunteer during shift.
- Actively participate in staff meetings and in-service trainings.
- Assist with the preparation, organization, serving and cleanup of food service scheduled during shift.
- Recruit and supervise client volunteers for regular volunteer tasks.
- Monitor communal supplies on loan to clients, such as towels, blankets, cleaning supplies, and other items, to ensure that everyone has access to high-demand necessities.
- Register clients and document services provided during shift hours, in accordance with established procedures.
- Observe client behaviors in the area surrounding the building, intervening when appropriate to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
- Basic understanding of homelessness and various characteristics of homeless adult populations; experience with mental illness and/or chemical dependency preferred.
- Ability to communicate and work effectively with staff from various backgrounds and disciplines.
- Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
- Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
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