Summary:

The Employee Engagement Manager drives employee engagement by developing innovative programming on multiple platforms including organizational analysis and change programming, onboarding initiatives, career development planning, management training, employee wellness, mentoring programs, and employee relations. The Employee Engagement Manager will design/research training programs and opportunities. The Employee Engagement Manager is often among the first points of contact in Human Resources for employees, Supervisors, Managers, and Directors.

Essential Duties and Responsibilities:

• Works directly with Leadership and Human Resources on establishing and developing strategies to build an employee-centric workplace culture for WSCE.
• Manages Organizational Development programs for WSCE, including organizational change initiatives, employee development, retention programs, diversity and inclusion, and leadership development.
• In collaboration with Leadership assesses systemic barriers and identifies opportunities for organizational change and collaboration with Leadership and staff to drive culture transformation in developing a culturally responsive enterprise.
• Designs enterprise-wide retention strategies to engage employees and provide needed professional development and employee recognition systems.
• Develops and implements management training programs for all levels of WSCE Management and Leadership including management onboarding, supervision best practices, performance management, and leadership development.
• Conducts comprehensive needs assessments and gap analysis. Collects and analyzes a variety of complex data and information. Performs statistical analysis to determine program needs.
• Handles Employee Relations issues: monitors grievances and works with Leadership and employees to resolve issues.
• Develops and helps implement strategies for delivering exceptional guest service to each guest at Warm Springs Casino Enterprises.
• Ensures that all new-hire and annual Title 31 and related training are completed timely. Works with the Compliance Manager to formulate Title 31 training programs and content.
• Participates in formulating and administering Company Policies.
• Works in partnership with all departments to determine core competencies for each position and develops strategies to improve performance management as appropriate and necessary.
• Develops and conducts various orientation programs; ensures that on-the-job training for new hires is effective and conducted appropriately.
• Works with Leadership to develop formal succession planning initiatives, focusing on employees with high potential.
• Works with Leadership to identify and develop outstanding employees into leadership positions. Develops and implements a Tribal Employee Development Program.
• Establishes and maintains effective communication with all departments.
• Participates in Team meetings, employee appreciation programs, plans, and activities, and other employee related activities.
• Advises the Leadership Team on the progress, status, implementation, and other implications of activities regarding training and/or employee relations.
• Maintains an effective working relationship with employees, Management, and teams; works effectively as a team member as well as independently, exercising judgment and initiative.
• Oversees WSCE's Guest Service and Employee Recognition Programs.
• Maintains his/her professional and technical knowledge by conducting research; attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of Federal, State, and Tribal agencies and related organizations.
• Ensures compliance with IGRA, the Tribal-State Compact, all Tribal Gaming Ordinance, Tribal Gaming Regulations, FinCEN requirements and Warm Springs Gaming Enterprise Internal Controls and/or Policies & Procedures.
• Will perform other duties and projects as assigned.

Education, Qualifications and Experience:

• Bachelor's Degree in Business Administration, Human Resources, Organizational Development preferred.
• Relevant experience may substitute for the educational requirement on a year-for-year basis.
• Five (5) years of progressively responsible Organizational Development, Learning and Development experience.
• Change Management or related experience with demonstrated experience advancing diversity, equity, and inclusion in complex organizations.
• Knowledge of Human Resource principles and practices as well as educational, cultural, political, governmental and employee relations issues.
• Knowledge of advanced principles and practices in training and development and employee engagement.
• Five (5) years of experience in Training, Human Resources, and/or a related field preferred.
• Must be proficient with Microsoft Office software.
• Must be highly motivated, goal oriented, and willing and able to make informed decisions.
• Must have strong interpersonal skills to communicate effectively with staff, Management, the public, and all business contacts.
• Must always present a professional appearance and demeanor.
• Must have a flexible schedule and be able to work outside the standard workweek as business needs dictate.

Competencies:

• Excellent communications skills are essential. This includes verbal, written and listening skills. Must be able to communicate effectively with all levels of personnel, management and guests while providing excellent service to internal and external customers. Must maintain strict confidentiality.
• Thorough understanding of training processes, including planning, developing, creating, and presenting training and presentations. Ability to moderate large groups.
• Must establish and maintain excellent working relationships with department heads, members of the public, employees and/or vendors.
• Must be able to analyze and solve complex problems that may have non-standard solutions. Must be extremely organized and detail oriented.
• Skilled in solving practical problems and dealing effectively with situations where only limited standardization exists.
• Skilled in risk assessment and management; project planning and management; administrative functions, controls, and tools; conflict management and problem solving.
• Strong
• Proven innovation skills and creativity required.

Physical Demands:

• Some lifting and carrying is required. Lifting items weighing as much as 60 pounds may be required, but this should occur rarely, i.e., less than 15% of the time.
• This position requires reaching, manipulating and keyboard operation (typing).
• This position requires sitting, stooping, standing, bending, and walking.
• This position requires intense and exacting mental and visual attention.

Working Conditions:

• This job is typically performed under very comfortable working conditions; disagreeable elements are generally absent during normal job performance. However, at times, it requires working in areas where the noise level is high, where there is secondhand tobacco smoke while performing intense, complex, and very involved tasks with major responsibility.
• Must observe and comply with all safety regulations and procedures, including the use of all safety equipment provided. Must always practice safety.

Special Requirements:

• Must maintain a valid Oregon driver's license.
• Must be 21 years of age or older.
• Must submit to and pass a drug/alcohol screening test.
• Must submit to and pass an Oregon State background investigation.
• Proven gaming license eligibility preferred.