Energy Assistance Program, Eligibility Specialist
Full Time
Saint Louis Park, MN 55426
Posted
Job description
The Eligibility Specialist works with Energy Assistance households to gather and complete Energy Assistance Applications and determine income eligibility for the Program. They analyze of a variety of income situations and problem solve daily.
Primary Responsibilities Include:
30%
Maintains and verifies all household income sources in eHEAT database.
Updates and makes changes depending on information that household provides based on Program guidelines.
Accesses Hennepin County online browser for county benefits.
30%
Ensures both Laserfiche and eHEAT have synonymous information.
Makes notes for any discrepancies.
Calculates eligibility for the Program year and ensuring data Integrity.
30%
Contacts households for missing information required to complete the households Energy Assistance Application. This includes but is not limited to making phone calls and sending email or mail correspondence or a combination of all.
Contacts utility representatives and requests and collects customer consumption, verifies billing information and crisis verification.
10%
Completes electronic eligibility in the Laserfiche System and ensuring all documents in the Laserfiche application file is complete prior to moving forward with certification.
High level of attentiveness & prompt action are critical in this position.
Attends CAP-HC meetings and functions.
Supports CAP-HC's mission, vision, code of ethics and strategic plan.
Required Qualifications
High School Diploma or Equivalent.
At least 3 years in Customer Service
At least 1 year of Intake & Referral Specialist experience or similar.
Microsoft Office proficient.
Mid-level math and problem solving experience.
Professional written and verbal communication.
Preferred Qualifications
Multi Lingual (Spanish, Somali, Hmong, Russian)
Hybrid, Full-time, 10-month Continuing Employment (End of August through the end of May), Benefits Eligible
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