Engagement & Operations Manager Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

The Role: Engagement & Operations Manager COS

This role will establish operational excellence across the Commercial Solutions Organization, ensuring that the business is run smoothly and activities are correctly prioritized and implemented.

In this role, you will have the opportunity to engage with all aspects of the business, at all levels of the organization, on strategic initiatives working in Commercial Solutions Chief Operating Office.

You will act as a central point of coordination for the Commercial Solutions leadership team processes and activities, ensuring the leadership team always has a current view of progress across the organization.

Plan and direct operational activities for Commercial Solutions including Town Halls, Leadership team meetings and off-sites, employee initiatives & events, charitable giving, etc.

Coordinate key external events and initiatives, including customer conferences, sponsorship events, industry forums, speaking engagements, etc with marketing, communications, and sales enablement

Design and manage operating routines to optimize information flow (huddles, MBRs, status update briefings, QBRs, ELT)

Manage the business performance scorecard to monitor KPIs and assess need / areas requiring support across the organization

Oversee annual budget and investment planning ensuring business cases are reviewed, approved and monitored

Drive execution of business action items effectively identifying where resource prioritization is needed to deliver intended result

Lead and manage workforce planning needs and geo-location strategy to drive resource optimization In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

NYC Salary Range: $119,000 - $185,000