Job description

Reports to: Building Principal

• The Enrollment Specialist is charged with recruiting, selecting, and enrolling eligible families within their center-based location. The Enrollment Specialist is responsible for promoting the vision for quality early childhood services that anchor the organization.

Essential Skills:

• Experienced with data entry, both through various software programs and familiarity with organizing paper files
• Keen attention to detail, with the patience required to follow tedious data entry procedures
• Tech-savvy, with proficiency in Microsoft Office (including Excel) and the ability to navigate various enrollment software
• Team spirit, with a willingness to fulfill administrative directives that best serve a broader vision for program success
• Strong interpersonal skills, including the ability to build professional and collaborative relationships with colleagues and members of the community at large
• Patient and proactive, as best demonstrated through flexibility in day-to-day operations and the capacity to deliver formative and thoughtful feedback
• Robust communication skills—both verbal and written
• Self-motivated, with a strong sense of personal accountability
• Essential Responsibilities (Includes but, is not limited):
• Meeting Enrollment Goals: Work collaboratively with the Building Principal, Recruitment Manager, and Director of Enrollment to ensure that the most significant number of eligible children participate in the program as current funded slots allow.
• Identify and recruit eligible families and children, including children with disabilities and underserved populations.
• Assist with organizing marketing and recruitment activities, such as tabling events and center-based open houses—coordinating all necessary materials and scheduling under the purview of the Building Principal.
• Network and build collaborative partnerships with local community-based organizations to build a base for student referrals for enrollment.
• Canvas neighborhood to market center-based location for enrollment and engage within the community to help establish the center-based reputation within the nearby vicinity. Some examples include:
• Host community events
• Lead family tours
• Follow-up with interested families via phone and email
• Prepare to spend extended periods outside the facility to actively engage with prospective families and network with local community hubs that are both trusted and frequented within the community.
• Review weekly plans for community outreach with the Building Principal, regularly sharing all schedules for planned time outside of the center-based facility.
• Stay informed on all enrollment regulations and requirements as they pertain to all relevant funding streams, including but not limited to HRA Vouchers, Office of Head Start (OHS) enrollment, and private tuition-based payments.
• Successfully meet weekly enrollment goals, as established through collaboration with the Building Principal.

Effective Systems for Documentation: Maintain proper documentation of all pertinent child and family information to best prepare for enrollment and adequate documentation of all subsequent service provisions.

• Demonstrate a strong understanding of ChildPlus and CRM
• Maintain a comprehensive understanding of all necessary child documentation, as required by all applicable regulatory agencies and detailed within each service area’s child file checklist
• Enter and track all leads for enrollment into the CRM database
• Create initial child files within appropriate databases, including paper files
• Maintain daily communication with other center-based leadership
• Provide follow-up when a family has not fully committed to completing an enrollment application.
• Provide appropriate follow-up when additional documentation or confirmation is needed from families (e.g., application materials, the date for the tour, on-site interview)

Professional Collaboration: Exhibit flexibility and teamwork in day-to-day operations and provide needed services to families.

• Actively participate in two-way communication among co-workers to ensure all staff members are informed of pertinent information as it pertains to the center operations, enrollment updates, and classroom activities
• Provide resources to new and existing families (e.g., recommendations for food banks or shelters).
• Preparing files for new students
• Answering phones, scanning, filing, and emailing documents as needed

Essential Outcomes:

• Continuous full enrollment
• Maintaining an active waitlist for enrollment
• Sustaining all funding streams, including Vouchers, Tuition Payments, and OHS enrollment
• Establishing collaborative community relationships that increase overall enrollment within the center
• Enrollment Specialist is expected to perform any new or modified functions as delegated by his/her immediate supervisor, the Building Principal, or any other member of the leadership team.

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bronx, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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