Job description

SUMMARY:

Provides direct leadership and guidance to staff to ensure that high level of cleanliness, quality and service is achieved and maintained. Assist with JCAHO compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a high level of cleanliness in assigned areas
• Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays and vacations, ensuring that facility's needs are met in accordance with hours and position control
• Assign personnel to established work areas or project duties
• Plan and coordinate project work to ensure that proper frequencies are maintained
• Ensure that staff receive proper orientation, initial training and ongoing education
• Ensure duty lists are revised and current at all times. Review duty lists with regular and relief associates periodically
• Ensure that proper supply control guidelines are followed and staff is trained in the use of all chemicals
• Use a proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required
• Attend and participate in departmental staff meetings on a regular schedule. Attend ongoing staff development and training courses as offered by company and facility
• Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential
• Discipline associates when necessary according to progressive disciplinary guidelines
• Monitor associates' attendance and take proactive action when patterns of absenteeism are observed
• Keep records and appropriate log books current and maintain all necessary documentation. Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments
• Participate in facility Quality Assurance Program as required. Ensure high quality percentage of clean is maintained in areas of assignment. Perform Quality Assurance Inspections as assigned.
• Assign equipment to staff. Monitor daily equipment use, cleaning and maintenance. Ensure that all equipment is clean and professional in appearance at all times
• Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from appropriate assistant director.
• Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up
• Participate in associate performance evaluations and make recommendations as needed. Conduct associate performance evaluations with guidance and approval from appropriate assistant director
• Participate in department safety and maintain a safe work environment at all times. Report all unsafe equipment and acts to appropriate assistant director
• Assure that the integrity of security at the facility is maintained at all times
• Handle special requests or projects and perform other duties as assigned
• Assist housekeepers on an as needed basis

Ensure EVS office, storage and closets are clean, organized, well maintained and professional in appearance at all times

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively in written format and oral presentations
• Ability to multi-task and establish priorities
• Ability to maintain organization in a changing environment
• Exhibit initiative, responsibility, flexibility and leadership
• Possess a thorough knowledge of contract administration and office procedures
• Ability to use working knowledge of working environment to meet established goals and objectives

EDUCATION:

High school diploma or equivalent. One year management experience in EVS or service-related field with high customer/client contact required

COMPUTER SKILLS:

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Ability to commute/relocate:

• Duarte, CA 91010: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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