Job description
Roles & Responsibilities:
We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting, and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com.
Role-Office 365 Admin
Job Description:
Benefits @ Wipro
Join us in many countries, and see full career opportunities here.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting, and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com.
Role-Office 365 Admin
location -Marysville, Ohio
Job Description:
- Manage Office365 environment at L2, L3, and L4 levels and must know exchange servers and their roles
- Must have Migration EXO experience
- Must have working experience with retention and deletion policies
- Must have working experience in tagging
- Must have worked on Archival policies EXO online
- Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
- Troubleshoot OS, Network, and storage-related issues
- Working Experience with different types of connectors available in exchange/Office 365
- Working Experience of O365 mail filtering/hygiene solution, Microsoft Exchange Edge server, and Active Directory
- Must know different licenses in Office 365 and different types of admin groups.
- Must know the kind of available recipients in O365. Good understanding of SSO with O365, including ADFS
- Sound knowledge of Email clients like Microsoft Outlook, MS Teams, and OWA
- Experience in DLP policies, Transport Rules, and online Archive and provide solutions or recommendations on improvements
- Good knowledge of Mail Archiving solution, troubleshooting, and configuration of Anti-spam, SPF, DMARC, DKIM, Addressing client connectivity, Addressing service availability issues within the organizational span of control
- Manage services using the supplier, and the client implemented ITIL processes and practices
- To adhere to quality standards, regulatory requirements, and company policies
- To provide support for on-call escalations and doing incident & problem management
- To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- Work on value-adding activities such as Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
- To participate or contribute to the business in the creation of proposals to drive Service improvement plans
- Knowledge of Lotus Note/Domino is plus
- Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus
Minimal job requirement
- Overall experience 8-10 years 4 to 5 years managing a large-scale O365 hybrid environment
- A Master’s degree and Microsoft Certification are a plus
- Previous Microsoft Office 365 administration and troubleshooting experience is required
- Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, TCP/IP (OS, firewalls configuration)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
Benefits @ Wipro
Flexible/remote working culture – location is not a limitation of success at Wipro.- Global Travel & Relocation opportunities – COVID permitting.
- Paid Parental Leave
- Excellent Remuneration Package.
- Quarterly bonus/variable pay.
- Quarterly Career Progression Reviews – we do not limit our employees to the usual once-per-year reviews!
- Corporate Healthcare Benefits
- 401k benefits
- Fringe, Concession + Membership & Subscription Tax Benefits.
- Financial Advisory & Banking Benefits.
- Free Ongoing training and development to help you reach your full potential.
- Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
- Team building, fun activities, and social events – COVID permitting.
Join us in many countries, and see full career opportunities here.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
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