EZ TRAC Helpdesk Specialist

• Work Location - Remote/Anywhere in the US

How will you CONTRIBUTE and GROW?

This position will offer assistance to users of the EZ-TRAC application and associated handheld devices including the Airgas SAP ERP components of the program. The position operates within the existing Airgas technical support infrastructure and will be responsible for managing inbound phone calls and email requests for assistance. Training and education of the users is expected in order to provide world class technical support for our EZ TRAC™ Digital Operations application.

In particular, you will be responsible for:

• Actively supports a “Safety First” culture
• Provide support for Airgas accounts
• Process inbound email and phone requests timely and fully
• Troubleshoot handheld device software and hardware issues
• Diagnose when handhelds should be sent for repairs
• Create Return Authorizations with handheld vendor, track repair status and loaner devices as needed
• Update handheld software as necessary
• Assist end users with SAP errors relating to EZ-TRAC processes
• Set up necessary data in SAP in support of the EZ-TRAC program
• Create RFQ and place orders for EZ-TRAC hardware
• May include support of the Airgas National Supply Chain Solutions including Vending and Vendor Managed Inventory
• Other assignments as needed

COMPETENCIES:

• Strong computer skills - Google Suite and SAP
• Excellent written and verbal communications
• Solid time management and organizational skills
• Ability to manage relationships both internally and externally
• Strong technical troubleshooting background, problem solving and customer service skills
• Detail oriented; able to meet challenging deadlines in a fast paced environment

Are you a MATCH?

• High School Diploma or GED equivalent is required
• Minimum 3 years industry experience; preferably in customer service, Information Systems (IS) support or a sales background that included individual technical skills
• Previous experience with the Airgas SAP system
• Prior knowledge of EZ-TRAC solutions is preferred
• Knowledge of distribution, logistics, and retail operations preferably within the context of the Airgas Regional company format
• Aptitude for managing and sustaining customer relationships

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products.

Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.