Job description
Who We Are
Hively, derived from ‘lively’ and ‘hive’, is a thriving community full of life and energy. Hively’s mission is to strengthen Alameda County families so that everyone in our community can thrive. Hively supports local families through child care stipends and referrals, parent education and family classes, mental health services and daily essentials (diapers, clothing, etc). This past year, we served over 2,000 local families and children seeking child care referrals and served 975 child care providers. We are fueled by our passion for strengthening thousands of families, regardless of ability to pay. While the pandemic threatened the very existence of many child care businesses, we were ready to answer this challenge by offering extra support to child care providers and local families, from masks and gloves to additional subsidies. California Assembly person Rebecca Bauer-Kahan recognized our outstanding work during the pandemic and awarded Hively with a California Nonprofit of the Year Award.
Our Team & Culture
At Hively, we strive to ensure all staff feel and encourage a sense of belonging, caring, and support. We prioritize learning, listening, and growing together.
The Opportunity
Reporting to the Program Manager, The Family Support Specialist role is a unique opportunity to work directly with families to make a real difference in their lives and our community. In this role, you will be guiding parents and helping them find and pay for quality child care to ensure that children get the best start possible.
What you'll be doing:
- Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
- Interview scheduled and drop-in appointments/complete necessary re-certifications
- Perform new intake orientation presentations as needed
- Conduct group intake appointments as needed
- Respond to and resolve parent and provider issues
- Maintain and update family, child and program files
- Provide quality customer service for internal and external agency customers
- Input data into the computer system in an accurate and timely manner
- Respond to requests for information from the public
- Travel to co-locations and satellite Hively offices as needed
- Attend all training/technical assistance workshops
- Attend all staff meetings
- Other duties as assigned
What you should bring:
- BA/BS with major coursework in social services/human development or related field
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Experience using Microsoft Office software and Google Suite
- Knowledge of all aspects of business office procedures
- Ability to communicate effectively both orally and in writing
- Ability to develop and maintain good working relationships with diverse groups of people
- Basic math skills
- Strong organizational skills
- Ability to appear for work on time
- Ability to follow directions
- Ability to understand and follow posted work rules and procedures
Salary ranges are based on industry data, and final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment.
Benefits
- Medical, dental and vision plans covered at 100% for the employee
- Health & Dependent Care FSA & HSA
- 14 Paid Holidays
- Generous paid time off policy
- Tuition Reimbursement
- Employee Assistance Program
- Life & Long Term Disability Insurance covered 100% by Hively
- 403(b) plan and SEP-IRA plan with an employer contribution of 5%
- Industry competitive salary ranges
Attracting Candidates from All Backgrounds
While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.
We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
Note: Benefits described apply for full-time, permanent positions only.
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