Job description
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
http://www.WabtecCorp.com
.
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
Person will work independently to provide daily technical assistance to customers regarding the operation, repair and/or maintenance of locomotives pcontracted for maintenance by MPI. Position requires extensive locomotive experience and judgement to logically work through issues, find a solution and manage customer expectations.. Provides customers with superior service, checks repair status, handles parts shipments, maintains and ships loaner equipment, and documents all problems and repairs. May lead and direct the work of others.
For the majority of time,the employee will be located at customer sites and will be expected to maintain and project a professional image for the company.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Provide daily technical assistance to MPI customers regarding the operation and/or maintenance of locomotives
Perform maintenance and repairs for customer locomotives
Coordinate activities with Field Service Supervisor
Conduct daily activities with high integrity and accuracy
Document all repair activities and submit invoicing documentation in a complete and punctual manner.
Collect data from locomotive systems for troubleshooting and maintenance
2. Assumes responsibility for establishing and maintaining professional working relations with customers.
Represent and maintain the Company's professional image.
Provide customer with superior service,
3. Assumes responsibility for establishing and maintaining effective working relations, communication, and coordination with Company personnel and management.
Assist and support area personnel as needed.
Keep management informed of area activities and of any significant problems.
Attend and participate in meetings as required.
4. Assumes responsibility for related duties as required or assigned.
Complete special projects as assigned.
Ensure that work area is clean, secure, and well maintained.
LEVEL GUIDE
TECHNICAL POSITONS WITH 2 LEVELS
Level I –Journey. Applies standard concepts, skills, practices and procedures. Developing advanced skills in procedures, techniques, tools, materials, and equipment appropriate to the specialization. Duties and tasks are more standardized. Performs some more advance functions as part of training and development. Resolves routine questions and problems, and refers more complex issues to higher levels. Works under general supervision and selects from a variety of established procedures to accomplish assigned tasks. Typically reports to a lead.
Level II – Senior or Lead. Applies advanced skills in area of specialization. Adapts procedures, techniques, tools, materials and equipment to meet special needs. Duties and tasks are varied and complex. Resolves most questions and problems and refers only the most complex issues to higher levels. Relies on extensive experience and judgement to plan and accomplish goals. Works under minimal supervision. May be designated as a “lead” worker and direct the work of others. A wide degree of creativity and latitude is required. Typically reports to a remote manager.
PERFORMANCE MEASUREMENTS
Completion of maintenance and repairs as assigned in a timely and efficient manner.
Excellent customer relations are maintained . Customers are provided professional and prompt technical repair service.
Problems are politely and quickly researched, resolved, and documented.
Invoicing documentation is complete and turned in promptly.
Effective working relations exist with Company personnel. Assistance is provided as needed.
Management is appropriately informed of area activities and of any significant problems.
QUALIFICATIONS
Education/Certification: At least one year experience working on locomotives is desired. To include primarily mechanical systems. Experience installing composite panels is desired. Strong organizational and communications skills are also required.
Experience Required: A good working knowledge of locomotives. Strong computer skills also required. Previous locomotive service work helpful. Customer service experience preferred.
Skills/Abilities: Able to follow test plan instructions with high degree of accuracy
Good communications skills.
Sensitive to customer needs.
Well organized and attentive to detail.
Strong team player.
Able to work independently.
Able to use all related software and hardware.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers. Climbing up and down onto locomotive.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Physical Strength: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance; stoop, kneel, crouch, or crawl; The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to high, precarious places. The employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is usually loud.
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability: Ability to deal with a variety of variables under only limited standardization.
Able to interpret various instructions.
Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.
Language Ability: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.
Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar.
Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation (or sign equivalent) and variation in word order; using present, perfect, and future tenses.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited
Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.