Field Services Technician (Tier 4)

Iron Bow Technologies has an immediate need for an experienced IT Support professional interested in a permanent Field Service Technician 4 opportunity in Petersburg, VA

The selected candidate will be responsible for end user technical support (tier 4) for the Virginia Information Technology Agency (VITA) by providing comprehensive IT support to end users at customer sites throughout Petersburg, Chester and the surrounding area

POSITION RESPONSIBILITIES:

• Primarily responsible for end-to-end IT infrastructure support
• Provide comprehensive and timely resolution of all end user issues
• Break/fix software & hardware support such as OEM-certified warranty repairs
• Responsible for system updates, ticketing and asset management
• Provide smart-hands support for networks, servers and VoIP technologies
• Handle IT asset disposal and maintain accurate asset inventory
• Support end users remotely accessing services via shipping replacement devices or leveraging 3 rd part hardware repair (or other form of onsite support as needed)
• Troubleshoot issues involving applications on and off premise (e.g. cloud)
• Support may be provided remotely via remote administration tools or desk side
• Onsite support for incidents, service requests and changes as needed (IMAC, break/fix)
• Provide end user device configuration and imaging
• Execute application installations, patch and driver update testing and distribution
• Responsible for device, operating system, software and/or application troubleshooting
• System restoration activities as necessary

REQUIRED EXPERIENCE:

• 8+ years’ experience in IT support / Help Desk positions is required
• Substantial experience performing technical and system analysis / diagnostics
• Must be proficient in the identification and timely resolution of end-user IT issues
• Capability to test, troubleshoot, service and repair end user devices
• Experience with device, operating system, software and application troubleshooting efforts
• Active CompTIA A+ certification is highly preferred ( OR obtain within 90 days of hire)
• Candidates with Dell Certified Technician, HP Certified Repair, Microsoft, Apple or related professional IT certifications are encouraged to apply
• Must be comfortable adapting to dynamic work schedules and flexible shifts as needed
• Superb customer service and communication skills are required
• High School Diploma ( OR equivalent combination of experience & education)
• Valid Virginia Driver’s License AND reliable transportation is required
• Must be able to successfully pass background check (requirements vary)
• Ability to read asset tags
• This position and employment with Iron Bow is contingent upon being fully vaccinated for Covid-19 (or bona fide request for Religious or a Medical Accommodation)

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target. Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.