Fleet Services Associate
Job description
- POSITION: Associate, Fleet Services
DEPARTMENT: Fleet Services
POSITION REPORTS TO: Director of Fleet Services & Fleet Manager
LOCATION: Waltham, MA
Responsibilities:
Be reliable. Understand that your colleagues rely upon you to:
- Be at work when you are scheduled to be at work
- Be at work on Time
- Be productive and accountable when you are at work
- Treat others the way you would like to be treated
- Perform duties as directed by the Fleet Manager and Dispatch
- Upon arrival to the office each day, review Specialty List and review and understand your individual role with respect to the priorities of the day.
- Execute against priorities within Specialty List. Specialty List responsibilities may include, yet are not limited to, the following:
- Vehicle preparation
- Selection of vehicles to be prepared and set up—this includes van seating
- Park vehicles in designated spaces as they return from Chauffeur shifts
- Wash outside of vehicle
- Vacuum inside of vehicle being sure to remove floor mats
- Vacuum trunk/ashtrays—clean further as required
- Dry vehicle
- Remove debris from prior trips
- Check tire pressure and vehicle fluids
- Check all light/replace as required
- Change tires is requested by Manager of Fleet Services (MFS) or Team Lead (TL)
- Complete visual vehicle inspection (prior to release and upon vehicle return)
- Drive/re-configure parking of vehicle(s) on CWW office property and/or transport to vendor or location as-directed by MFS—function as CWW fleet valet
- Roadside assistance including vehicle swaps when a car is in the field
- Download video from vehicle Drivecam
- Modify vehicle seat configurations based on job order (e.g. add or remove seats per paperwork)
On an ongoing basis:
Report any observations requiring attention to MFS and/or TL
- Walk the CWW vehicle lot and check vehicle security throughout your shift (night and/or day); specifically, check to:
- Ensure vehicles are locked
- Windows and sunroofs are closed
- Stock water, newspapers, magazines as necessary
- Receive shipments of aforementioned
- Clean whitewall tires as appropriate
- Conduct supply inventories and re-order items as required
- Keep work areas (garage, parking areas) neat and tidy at all times
- Refuel cars as directed by MFS or Team Lead
- Provide tour of Fleet to Managers, other staff, clients and others as directed by MFS or Team Lead
- Attend staff meetings
- Attend CWW Quarterly meetings as time allows
MISC. PROJECTS
- Clean glasses for vehicles
- Sweep garage floor
- Shovel out cars
- Wax cars
- Clean car windows
- Empty trash
COMMUNICATION
- Partner with departments/colleagues, specifically:
- Dispatch:
- collaborate on vehicle availability, vehicle location, prep status
- remove vehicles from service and communicate to Fleet Manager of Team Leader when necessary
- Chauffeur Services:
- Collaborate/provide information on vehicle status
- Management (all Department Directors and Supervisors):
- Collaborate with Sales, Call Center/Road show Operations, Chauffeur Services as required
- Colleagues/fellow employees:
- Your fellow employees are your internal customers—treat everyone with the same level of respect and professionalism you expect them to treat you.
- QUALIFICATIONS
- Be in very good physical health
- Ability to perform work under extreme weather (hot, cold, snow, rain etc.) as the majority of this job function is performed outdoors 365 days/year.
- Ability to stoop, bend and lift up to 50 lbs.
- Drivers License required for certain functions
- Even if not performing functions requiring a license, a valid license is preferred for back-up function purposes
- You are an individual who has high cleanliness standards and who understands the difference between:
"Limousine" clean and "Cab" clean.
- Outstanding organizational skills
- Natural ability to prioritize/multi-task
- Familiarity with and capacity to quickly learn all facets of CWW transportation-related tech equipment
- Proficiency in English (verbal/written) preferred and may be required depending on staff needs
- Ability to function at high performance level under pressure
- Strong customer service/support and problem resolution skills required
- Strong attention to detail and process required
- Solid judgment skills and sense of urgency required
- Understands preparations associated to ensure safety (onsite, vehicle etc.), is able to operate/maneuver all vehicles safely and possesses judgment to report any incidents/accidents promptly to FM or TL.
- Experience in a fast-paced, mission-critical environment a plus
Commonwealth Worldwide is an Equal Opportunity Employer
191 High St., Waltham, MA 02453
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Waltham, MA 02453: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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