Job description

If you’re looking for a career that is genuinely Nashville, and soulfully inspired the Loews Vanderbilt Hotel located on West End is the perfect work environment for you! Join our family of team members to receive these amazing at work perks:

• Competitive wages
• Paid vacation after 6 months of employment
• Paid sick time and holiday pay
• Health & well-being benefits after 60 days of employment
• 401(k) with employer matching
• Free onsite parking and discounted bus passes
• Complementary meals
• Discounted hotel stays
• Career development programs and tuition reimbursement
• Community volunteer opportunities

This position is responsible for the overall management of the respective restaurant, to include: staffing, training, scheduling employees, planning and coordinating al restaurant activities to ensure efficient operation of the department. Producing a quality product which exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner.

Job Specifics

• Greets and seats guests as needed and ensure total guest satisfaction
• Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
• Provides floor coverage as needed
• Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
• Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
• Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management
• Plans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales
• Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
• Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
• Directs staff towards the goals of the Loews Corporation as defined by management
• Ensures proper handling of guest checks and payment transactions
• Intercedes and/or fills in for employees should need occur
• Trains or supervises the training of all department employees
• Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
• Is polite, friendly, and helpful to the guests, management and fellow employees
• Attends all appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with safety regulations and procedures
• Complies with hotel policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, Friendly, and helpful to guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Addresses guests by their names at all times
• Is friendly, sincere, and professional to make guest(s) feel important

Qualifications

• Thorough knowledge of all matters related to the proper administration of “up-scale” food service operations
• Two years supervisory and/or management experience in hotel or free standing “quality” food service operation
• Certification as ”Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Ability to work flexible schedule to include weekends and holidays
• Addresses guests by their names at all times
• Is friendly, sincere, professional to make guest feel important
• TABC permit or ability to obtain a valid TABC permit

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Bar
• Casual dining restaurant
• Coffee shop

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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