Additional Information: This hotel is owned and operated by an independent franchisee, Ponderosa Hotel Management Services, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

• Lead and direct property general managers, and manage the operations of the Residence Inn, Prescott, to exceed business operation expectations.
• Motivate, develop, and teach your management team members to help them grow professionally.
• Demonstrate strong decision-making and problem-solving skills while working on multiple tasks in often high-stress situations.
• Regularly communicate your regional branches' performance to senior management.
• Build and develop professional working relationships with other leaders and support staff.

DUTIES AND RESPONSIBILITIES

• Develop and maintain strong customer service skills in the areas of handling disputes and treating customers with care.
• Responsible for the staffing, profit, performance, and other operations metrics at each branch.
• Communicate clearly, concisely, and professionally with dignity and respect.
• Demonstrate proactive instead of reactive leadership skills to achieve company objectives.
• Conduct talent reviews of staff to determine their growth interests and potential.
• Personally, and through delegation to others, solve problems, especially in situations of high stress
• Develop a strong knowledge of company policy, goals, and standards.

REQUIRED QUALIFICATIONS

• Two years of experience managing two or more properties.
• A strong understanding of, and experience with, property management methods and tools including RevPAR Index goals, ranking and budget goals, property management systems, and creating and following budgets.
• Business management skills including math skills to track the region's profit, organizational skills to manage large amounts of information, ability to generate a variety of reports, and presentation skills to display regional performance.
• Knowledge of computer programs such as Excel, Word, and PowerPoint.

This company is an equal opportunity employer.

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