Duties and responsibilities include:

• Numerous real-time queues, for the prevention and detection of card fraud using case management /alert system.
• Channel reports or tools to detect any unusual activity or fraud pattern
• Out-of-band reports generated different Applications

• Always tags and identifying possible fraud patterns.
• Sometimes contacts and effectively communicates with customers as needed via multiple channels (phone, email, secure messages) to validate information and confirm authorizations for purchase or other transactions (Wires, Online enrollment, etc).
• Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.
• Processes all disputes according to regulatory guidelines Adheres to all rules and parameters set by the Fraud Prevention unit, Risk Management and Security Areas.
• Provide daily case information for further analysis and investigation
• Demonstrated ability in leading root cause analysis
• Strong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas required.
• Ability to organize/manage multiple priorities and projects.
• Ability to develop effective working relationships, internal and external to Fraud, Claims and Disputes.
• Must be adaptable to changing work priorities to address fast-moving fraud trends.
• Analyze confirmed fraud (cases/ transactions) against transactional data (i.e. cardholders spending patterns, other fraud cases) to determine common point of compromise and areas of vulnerability in order to prevent re-occurrence and identify information that have not presented claims yet or are at risk for fraud.
• Perform Multi-dimensional data analysis on pre-authorizations/authorization transactions for high risk demographics, testing, sequential card numbers, etc., with objective of early detection of fraud patterns and prevention of fraudulent transactions.
• Responsible for the generation of monthly, quarterly and annual reporting on card fraud for the corresponding portfolio.
• Monitor MasterCard & Visa Compromised Account Notifications to mitigate potential exposures to fraud and trigger response action(s) needed.
• Create, organize and keep update various databases, tables and files which are used for the purpose of analysis, generation of reports and record keeping.
• Review FISA Alerts and monitor external fraud network intelligence sites such as FICO Fraud network to identify possible impact to the organization and take appropriate action.
• Must be able to manage multiple fraud Cases and perform adequate analysis prior to handing case to Fraud Investigators.
• Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.
• Maintain and utilize models and filters through various applications (i.e. EZ Pickin’s, Access, SQL) based on current fraud trends and association’s recommendations and regulations, as an aid in identifying and monitoring fraud.