Job description
Overview:
InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
Inside InComm from InComm on Vimeo.About This Opportunity:
2nd Shift -3:00PM 12:00 AM (midnight) Sunday, Monday, Tuesday Friday and Saturday 11:00AM to 8:00PM
Must live in the Columbus, GA area for training and weekly meetings, but will work from home.
Qualifications:
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.
InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
Inside InComm from InComm on Vimeo.
Fraud Representative II reviews potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and will take appropriate action based on transaction characteristics. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud type. Takes appropriate corrective action through customer phone contact to verify legitimate usage. Provides review and analysis of risky or exception conditions. Is responsible for developing and maintaining strategies to detect fraud internal & external (in the field supporting current events/investigations). Responsible for identifying fraud trends and opportunities for improvement, perform data mining and analysis to develop and improve fraud strategies, and measure and control existing strategies. Needs to build adequate controls and process discipline to mitigate losses while focusing on improving customer experience and managing operational cost.
Responsibilities:
- Manage the manual fraud review of high-risk sales, orders, processes.
- Conduct card activity monitoring on all Incomm Financial, 3rd Party, Wireless, Mobile, Gift Card products.
- Perform due diligence on new corporate products, internal process and customer procedure.
- Fraud Department Inbox (Emails)
- Merchant Phone Calls
- Fraud Email Alerting/Blow Out Rule Alerting
- EPS Alerting
- Fraud Inbox (Emails)
- Consumed Card Folder
- Escalations From Executive Management
2nd Shift -3:00PM 12:00 AM (midnight) Sunday, Monday, Tuesday Friday and Saturday 11:00AM to 8:00PM
Days off are Wednesday and Thursday
Must live in the Columbus, GA area for training and weekly meetings, but will work from home.
Qualifications:
- College degree or equivalent work experience in a related field
- 1 – 3 years in Financial Fraud & Risk or equivalent work experience in a related field
- Good PC skills using MS Office including Word, Excel, Outlook (demonstrated proficiency).
- Ability to work within a team (team player).
- Ability to read and understand regulations.
- Excellent attention to detail.
- Self-starter with the ability to work on multiple task (multi-task, prioritize tasks and work under pressure) with minimal direct supervision.
- Ability to communicate orally and in writing, ideas, concepts, recommendations, and complex information clearly and concisely in a timely manner, at a level consistent with the audience
- Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical courses of action using innovation, creativity, good judgment and strategic thinking.
- Excellent organization, oral and written communication skills.
- This position is eligible for the Employee Referral Bonus Program Ter 1
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
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