Job description

A Front Desk Agent is responsible for greeting and checking in & out guests of the hotel and deliver outstanding guest service.

ESSENTIAL DUTIES:

• Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms,

• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making a change and ensure guests turn in all keys.

• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.

• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

.• Review daily arrivals & departures & identify problems with rooms' activity and take appropriate action.

• Maintain open lines of communication with the hotel Supervisor and the other employees.

• Answer phones take reservation and update log book.

• Be compliant and understand Ramada Culver City's policies and house rules. Understand hospitality terms.

• Ensure correct and accurate cash handling at the Front Desk.

EXPERIENCE:

At least 1 year of progressive experience in a Motel/Hotel or customer service role.

• Must be at a learning level of Microsoft Word, Excel, PowerPoint, and Outlook.

EDUCATION:

• High school diploma or GED.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to stoop, kneel, bend at the waist and reach on a daily basis.

• Regular and on-time attendance is critical.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Schedule:

• Evening shift

Work Location: One location

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