Job description

FRONT DESK AGENT

The Holiday Inn Express & Suites Brunswick MD is seeking customer service individuals to become part of our Front Desk Team. Must be reliable, dependable and have the ability to work in a fast paced environment with a smile.

Must be flexible with the ability to work both morning and evening shifts, as well as weekends and holidays. Must have a friendly and outgoing personality.

HOW TO APPLY: Submit a resume, cover letter describing related experience, and skill sets. Please submit work related references with wage range requirements. If you would like to apply in person and complete an application visit The Holiday Inn Express and Suites in Brunswick MD.

Responsibilities:

• Welcome all guests in a friendly, prompt and a professional manner and respectful at all times.
• Check-in guest, issue room keys, provide hotel information services and room location.
• Answer phones in a prompt and courteous manner.
• Process all cash and credit card transactions in accordance with established hotel procedures. This includes but is not limited to posting all guest charges, completing cashier and other reports, preparing deposits and counting and securing the assigned bank.
• Respond to guest complaints and ensure that appropriate actions have been taken to provide guest with total satisfaction during their stay.
• Book guest reservations/group reservations either by phone or in person. Process cancellations, and provide updates and changes as needed.
• Knowledge of OPERA a PLUS.
• Promote teamwork and quality of service through daily communications and coordination with all departments.
• Perform other duties as needed including guest room tours, special guest requests, hotel and local area information, breakfast duties, laundry & lobby.

We are currently seeking full time and part time positions.

Experience:

• Customer Service: 1 Year
• Front Desk Environment: 1 Year
• Previous hotel experience a plus, but not necessary for the right candidate
• Accounts Payable / Receivable billing practices

Education / Requirements:

• Ability to read, write and speak English fluently
• Must be reliable, dependable and trustworthy

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Work Location: One location

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