Summary/Objective

TRMF is looking for a Hotel/Motel Front Desk Operations Manager to be responsible for driving the performance of four front desk operations through dynamic coaching, performance management and employee development. This individual should be a dynamic leader who is passionate about cultivating a culture of excellence in every customer contact.

Duties/Responsibilities

• Oversee operations of the Badlands Motel, Elkhorn Quarters, Rough Riders Hotel, and Medora Campground.
• Oversee seasonal and year round front desk staff.
• Maintain a positive work atmosphere by communicating and behaving in a manner congenial to guests, co-workers and administration.
• Conduct business promptly, dependably, and professionally. Specifically when addressing employee and guest concerns.
• Prepare and post front desk schedules.
• Approve timesheets weekly to ensure accuracy.
• Review shift and night audit reports, addressing any unresolved issues.
• Attend weekly managers meetings and hold weekly meetings for staff.
• Order and purchase supplies for front desks.
• Evaluate seasonal staff in accordance with TRMF policy.
• Work with other departments of TRMF to create a sales culture and cross sell TRMF services.
• Communicate with maintenance and housekeeping on daily basis.
• Coordinate with Group Sales on groups and events being hosted each week.
• Collaborate with accounting to address billing and deposit concerns.
• Work with reservations manager to set policies and procedures as well as ensure proper training regarding ticket sales and lodging operations.
• In the off season,
• Assume responsibility for the reservations center.
• Work front desk shifts as needed with seasonal staff gone.
• Look for ways to improve lodging and efficiencies in the department.
• Develop and update training resources.
• Update lodging system with yearly changes.
• Perform all other duties as assigned by the Lodging Manager.

Supervisory Responsibilities

• The front desk manager will supervise customer service representatives and team leaders working at the front desks.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Skills/Abilities

• Excellent computer skills, must be capable of quickly learning multiple software systems
• Represent a positive, professional image of TRMF
• Have a desire for TRMF’s success
• Possess a positive attitude and enjoy working with people
• Must have the ability to work independently and in a partnership with others
• Possess a high degree of managerial and interpersonal relationship skills
• Have knowledge of sanitation and health requirements

Required Education and Experience

• 3-5 years of hospitality experience
• 1-3 years of hotel management experience
• Bachelor’s Degree in Hospitality Management, Business Management, or related field preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to; to talk or hear, and stand and walk. The employee frequently is required to balance, bend over, repetitive use of hands or arms. Occasionally sit, climb, grasp, lift and carry up to 25 pounds. Able to carry up to 50 pounds at times. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to determine accuracy, neatness and thoroughness of work assigned, close proximity use of computer software and ability to determine safety of workplace surroundings for themselves and guests.