Job description

Front Desk Agent Job Responsibilities:

• Welcome customers and guests in a warm and friendly manner.
• Ascertains their purchasing needs.
• Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Knows all essential aspects of our business operations.
• Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Monitors lobby and work area determine customer flow.
• Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
• Facilitates correspondence with customers.
• Acts as the site liaison for the services and sales center.
• Works collaboratively with other staff, managers, and resources.

[Work Hours & Benefits] Make sure to include information about your working hours and benefits in this location. You can create interest and encourage potential agents to keep reading by describing the expected working conditions or requirements such as flexible schedules, weekend work, and overtime opportunities. Also, be sure to highlight any special benefits that you offer such as uniforms provided, food and beverages provided during shifts, and employee discounts.

Front Desk Agent Qualifications / Skills:

• Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• Energy Level
• Thoroughness
• Professionalism

Education, Experience, and Licensing Requirements:

• High school diploma, GED, or equivalent
• Prior industry experience preferred
• Familiarity with telephone, office, and point-of-sale software a plus

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overnight shift
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Houston, TX 77077: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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