Job description

Job Description – Front Desk

Intermountain Dental Specialists (IDS)

Pleasant View, Utah

PURPOSE AND SCOPE:

The front desk position is accountable and responsible for the provision and coordination of an excellent patient experience. As a member of the Intermountain Dental Specialists (IDS) team, the front desk actively participates in front and back-office activities to enhance patient outcomes and contribute to the success of the team.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

All duties and responsibilities are expected to be performed in accordance with Intermountain Specialists (IDS) policy, procedure, standards of care, and state and federal regulations.

• Open office each morning and ensure reception area is clean and organized
• Check voicemails and respond to patients before 10:00AM
• Prepare morning huddle/huddle report a tracking
• Answer phones
• Collect payments
• Check-in patients and verify patient information is accurate
• Verify any changes to insurance or medical history
• Confirm appointments and print route slips daily prior to 10:00AM
• Ensure lab cases are received for the following day
• Update health history and route slips yearly
• Schedule patient appointments and monitor schedule three days in advance to ensure optimal schedule
• Monitor Weave for patient text messages and respond as needed
• Review and work incoming faxes
• Track patient wait time in the lobby and communicate any delays
• Call on insurances for new and established patients
• Enter new insurances into Dolphin
• Explain treatment plans and financial estimates

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Day to day work includes desk work, computer work, and interaction with patients, office staff, and physicians
• May occasionally be required to lift up to 10lbs and assist with equipment
• Working indoors in close proximity to others
• May be exposed to infections and contagious diseases/materials

EXPERIENCE AND REQUIRED SKILLS:

• High school diploma or relevant qualification
• A minimum of 2 years of proven experience in a similar role preferred
• Good understanding of office administration and basic bookkeeping practices
• Superb written and verbal communication skills
• Excellent organizational and multi-tasking abilities
• Strong knowledge of MS Office programs
• Previous dental office experience preferred

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Pleasant View, UT: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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