Job description

The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.
Work Performed:

The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments:

• Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed;
• Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed.
• Develop and maintain relationships with employees, return guests and group contacts;
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction;
• Ensure that financial goals of the department and the hotel are being met, monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment;
• Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies;
• Be proactive in the greeting of guests in a friendly and warm manner;
• Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback;
• Able to understand forecasting to ensure appropriate staffing levels are met according to business demands;
• Assist in recruitment process with interviewing candidates;
• Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination.

Preferred Prior Experience:
Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

Flexible to working days, early mornings, evenings, weekends and holidays
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Job Type: Full-time

Pay: $21,037.50 - $35,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• North Charleston, SC 29418: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• Front desk Supervisor: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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