The Cambria Hotel in Detroit is expanding and looking for a dynamic and energetic Front Desk Supervisor to join our team!

About Detroit Cambria:

Supervisory Responsibilities:

• Answer inquiries pertaining to hotel policies and services and resolve occupants' complaints.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
• Train staff members.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Coordinate front-office activities and resolve problems.
• Assign duties to workers, and schedule shifts.
• Interview applicants.
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
• Develop and implement policies and procedures for the operation of the department.
• Prepare required paperwork pertaining to departmental functions.
• Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
• Aid staff members by inspecting rooms, setting tables, or doing laundry.
• Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
• Meet with clients to schedule and plan details of conventions, banquets, receptions, and other functions.

Duties/Responsibilities:

• Greet, register, and assign rooms to guests.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Make and confirm reservations.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Review accounts and charges with guests during the check-out process.
• Record guest comments or complaints, referring customers to managers as necessary.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or telephone switchboards.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Date-stamp, sort, and rack incoming mail and messages.
• Arrange tours, taxis, or restaurant reservations for customers.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalency required.
• 2 years of supervisory experience preferred.
• 2 years in the hospitality industry preferred.

Physical Requirements:

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift-up to 50 pounds at times.
• Prolonged periods of standing at front desk and sitting at a desk and working on a computer.